IT Support Technician - Onsite - Contract

The Boeing Company; Bingen (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

The Boeing Company in Bingen, WA is seeking a Level 2 IT Support Technician for a 12-month onsite contract. You will deliver end-user IT support, troubleshoot issues, and coordinate with senior staff to ensure smooth operations in a fast-paced environment.

Key responsibilities include submitting clear issue documentation, assisting with AV setups, and training new employees on workstation and account setup. On-site work is required in Bingen, WA.

Qualifications

• Associate degree in a relevant discipline is required.
• At least 1 year of professional IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and time management skills.
• Clear verbal and written communication; collaborative abilities.

Responsibilities

• Respond promptly to IT service requests, providing support per guidelines.
• Troubleshoot hardware, software, and network issues with effective fixes.
• Escalate and coordinate complex issues to higher-level teams.
• Document the resolution process for all help desk requests.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and common concerns.
• Support AV setup for meetings as required.
• Provide basic IT training for new employees, including workstation setup.

Skills

Customer service

Time management

Verbal & written communication

Interpersonal skills

Troubleshooting

Education

Associate degree in IT or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Ticketing systems

VPN technologies

Imaging/deployment tools

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Insitu, a leader in Uncrewed Aircraft Systems (UAS), is seeking a skilled Level 2 Support Technician for a 12-month onsite contract in Bingen, WA. Join our mission to deliver world-class solutions that support client success in the most challenging environments. Discover a career in aviation and UAS innovation within a culture built on Pioneering, Performing, Caring, and Unity.

As a Level 2 Support Technician, you will provide IT support to end users, troubleshoot technical issues, and implement effective solutions. You will ensure a high standard of customer service, act as a primary point of contact for onsite IT needs and collaborate with senior technical staff as required.

What you’ll do:

• Respond promptly to IT service requests, providing technical support in line with company guidelines.
• Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds.
• Escalate and coordinate complex technical issues to higher-level support teams or subject matter experts.
• Document the resolution process for all help desk requests, maintaining accurate records from initial report to final solution.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and resolving common technical concerns.
• Support meetings by assisting with audiovisual (AV) setup as required.
• Facilitate basic IT training for new employees, including workstation and account setup.

Education & Experience:

• Associate degree in a relevant discipline and at least 1 year of professional IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and time management skills, with high attention to detail.
• Clear verbal and written communication, with strong interpersonal and collaborative abilities.
• Broad understanding of computers, networks, and software troubleshooting.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability and willingness to quickly learn new technology and software.

Preferred Education & Experience:

• Experience supporting Windows operating systems
• Experience with hardware thoroughgoing and imaging/deployment tools
• Knowledge of ticketing systems
• Experience supporting remote users and VPN technologies

In-Office Requirement Statement: (On-Site)

This role requires hands-on work on our products/collaboration with on-site teams, and will need to work on-site full-time in Bingen, WA.

Physical Requirements:

• Ability to lift 35 lbs.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.