IT Support Technician - Onsite - Contract

Insitu; Bingen (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Insitu seeks a Level 2 IT Support Technician for a 12-month onsite contract in Bingen, WA. You will deliver end-user IT support, troubleshoot issues, and document resolutions while maintaining high customer service standards.

Typical duties include responding to service requests, diagnosing hardware, software, and network problems, and assisting with AV setups and new-hire onboarding. On-site work is required.

Qualifications

• Associate degree in a relevant discipline or equivalent experience.
• Minimum 1 year of professional IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and communication skills.
• Experience with Windows OS and Office applications.
• Familiarity with ticketing systems and VPN technologies.

Responsibilities

• Respond to IT service requests and provide care to end users.
• Troubleshoot hardware, software, and network issues.
• Escalate complex issues to higher-level teams as needed.
• Document resolutions from report to final solution.
• Assist with AV setup and onboarding for new employees.

Skills

IT support

Customer service

Windows support

Network troubleshooting

Documentation

AV setup

User onboarding

Education

Associate degree

Tools

Ticketing systems

VPN technologies

Remote support tools

Job description

Insitu, a leader in Uncrewed Aircraft Systems (UAS), is seeking a skilled Level 2 Support Technician for a 12-month onsite contract in Bingen, WA. Join our mission to deliver world-class solutions that support client success in the most challenging environments. Discover a career in aviation and UAS innovation within a culture built on Pioneering, Performing, Caring, and Unity.

As a Level 2 Support Technician, you will provide IT support to end users, troubleshoot technical issues, and implement effective solutions. You will ensure a high standard of customer service, act as a primary point of contact for onsite IT needs and collaborate with senior technical staff as required.

What you’ll do:

• Respond promptly to IT service requests, providing technical support in line with company guidelines.
• Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds.
• Escalate and coordinate complex technical issues to higher-level support teams or subject matter experts.
• Document the resolution process for all help desk requests, maintaining accurate records from initial report to final solution.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and resolving common technical concerns.
• Support meetings by assisting with audiovisual (AV) setup as required.
• Facilitate basic IT training for new employees, including workstation and account setup.

Education & Experience:

• Associate degree in a relevant discipline and at least 1 year of professional IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and time management skills, with high attention to detail.
• Clear verbal and written communication, with strong interpersonal and collaborative abilities.
• Broad understanding of computers, networks, and software troubleshooting.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability and willingness to quickly learn new technology and software.

Preferred Education & Experience:

• Experience supporting Windows operating systems
• Experience with hardware thoroughgoing and imaging/deployment tools
• Knowledge of ticketing systems
• Experience supporting remote users and VPN technologies

In-Office Requirement Statement: (On-Site)

This role requires hands-on work on our products/collaboration with on-site teams, and will need to work on-site full-time in Bingen, WA.

Physical Requirements:

• Ability to lift 35 lbs.