On-Site IT Support Technician II in Sacramento

Kitchell; Sacramento (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Kitchell is seeking an IT Support Technician II to join our Sacramento office. In this hands-on, customer-facing role you will provide first- and second-level support for hardware, software, and connectivity, while contributing to onboarding and documentation.

You will work with Active Directory, Entra ID, and Microsoft 365, maintaining a secure and positive technology experience for employees. This is an on-site, 100% Sacramento role.

Qualifications

• Minimum of 5 years of desktop/support/help desk experience.
• Experience with Windows 11 and Microsoft 365.
• Knowledge of Active Directory, Entra ID, Exchange Online, and Teams.
• Basic TCP/IP networking, VPNs, and device management concepts.
• Strong problem-solving and customer-service skills.

Responsibilities

• Serve as first/second line contact via phone, email, or in person.
• Troubleshoot hardware, software, accounts, and connectivity issues.
• Install and maintain computers, mobile devices, printers, and peripherals.
• Manage user accounts and access in AD, Entra ID, and M365.
• Support Teams, Exchange Online, and other approved apps.
• Onboard new employees with accounts and equipment.
• Document requests and resolutions in the ticketing system.
• Identify recurring issues and propose improvements.
• Create technical procedures and knowledge articles.
• Assist with technology refreshes and office deployments.
• Maintain equipment inventory.
• Recognize and escalate security concerns.
• Share knowledge with Level I staff.

Skills

Troubleshooting

Customer-focused

Communication skills

Documentation

Team collaboration

Education

Associate or Bachelor's degree in IT/CS

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

Exchange Online

Windows 11

Job description

Kitchell is seeking an IT Support Technician II to join our Sacramento office. In this hands-on, customer-facing role you will provide first- and second-level support for hardware, software, and connectivity, while contributing to onboarding and documentation.

You will work with Active Directory, Entra ID, and Microsoft 365, maintaining a secure and positive technology experience for employees. This is an on-site, 100% Sacramento role.