On-Site IT Support Engineer, Tier 2 — El Dorado Hills

Keeper Security; Cameron Park (CA); On-site; USD 65,000 - 100,000; Full time

Job summary

Keeper Security currently seeks an IT Support Engineer, Tier 2, to join the on-site IT team in El Dorado Hills, CA. The role emphasizes advanced end-user support, hands-on infrastructure work, and collaboration with Tier 1 and vendors to resolve issues quickly.

The ideal candidate will troubleshoot hardware, software, identity, and network problems, manage servers and racks, and support office connectivity. Local candidates with 3+ years’ experience are preferred.

Qualifications

• 3+ years in IT support, desktop or systems support.
• Experience providing Tier 2 or escalated support in a business environment.
• Strong hands-on with Windows and macOS.
• Experience with on-site IT infrastructure and servers.
• Networking knowledge: TCP/IP, DNS, DHCP, VPN, VLANs, wireless.
• Troubleshooting hardware, OS, software, user access and connectivity issues.
• Familiarity with MFA, provisioning, groups and permissions.
• Experience with cloud platforms such as Google Workspace or Azure.
• Familiarity with endpoint management tools (MDM).
• Ability to work on-site 3+ days/week within commuting distance of El Dorado Hills.

Responsibilities

• Provide Tier 2 technical support for escalated hardware, software, endpoint, identity and access issues
• Serve as a primary on-site IT resource for Keeper’s El Dorado Hills office
• Install, configure, troubleshoot and maintain Windows and macOS workstations and peripherals
• Support physical IT infrastructure including server racks and on-site servers
• Assist with rack-and-stack, hardware replacement and basic infrastructure troubleshooting
• Support office network connectivity including wired/wireless, DNS, DHCP, VPN and DNS issues
• Troubleshoot user access, MFA, provisioning and identity-related issues
• Onboard/offboard employees with device provisioning and access changes
• Escalate complex issues to Tier 3 and document troubleshooting steps
• Monitor, triage and resolve IT service requests per internal SLAs
• Maintain IT asset records and perform regular inventory audits
• Assist with endpoint management and device configuration via MDM
• Support conference rooms, printers, access control and workplace systems
• Collaborate with third-party vendors on infrastructure projects
• Maintain technical documentation and knowledge base articles
• Mentor Tier 1 support and assist with escalations
• Participate in IT projects involving endpoint deployment and network upgrades
• Leverage AI tools to improve troubleshooting and workflow
• Occasional after-hours support for critical issues

Skills

Tier 2 support

Windows/macOS support

On-site IT infrastructure

Networking (TCP/IP DNS DHCP VPN VLANs)

Active Directory / Entra ID / Okta

MFA provisioning

Device provisioning and MDM

Cloud platforms (Google Workspace, MS

Documentation & troubleshooting

Vendor coordination

Tools

VMware

Hyper-V

Intune

Kandji

Active Directory

Okta

Entra ID

Job description

Keeper Security currently seeks an IT Support Engineer, Tier 2, to join the on-site IT team in El Dorado Hills, CA. The role emphasizes advanced end-user support, hands-on infrastructure work, and collaboration with Tier 1 and vendors to resolve issues quickly.

The ideal candidate will troubleshoot hardware, software, identity, and network problems, manage servers and racks, and support office connectivity. Local candidates with 3+ years’ experience are preferred.