On-Site IT Support Technician I

Alarm Systems; Lisle (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Vacation, Sick & Paid Holidays

Tuition Reimbursement

Employee Referral Program

Hybrid Work Schedules

Diverse & Inclusive Culture

Job summary

REMPREX is seeking a Level I Support Technician for on-site work at our Lisle, IL corporate office. You will configure, maintain, and troubleshoot Automated Gate System (AGS) hardware and software, create and manage trouble tickets, and provide responsive client support across North America.

You will resolve issues, perform preventative maintenance, and collaborate with vendors while maintaining documentation and knowledge base.

Qualifications

• Associate’s Degree and 3 years in a customer service environment.
• 2+ years in a help desk or IT support role or equivalent certifications.
• CompTIA A+ and Net+ certifications or equivalent experience.
• Experience with a ticketing system (GMS).
• Solid understanding of TCP/IP, DHCP, DNS, and VoIP.
• Experience with Windows Server 2003/2008/2012 and Windows OS.
• Knowledge of Active Directory, IIS, SQL Server, DNS and security components.
• Microsoft Office Suite proficiency and strong communication skills.
• Valid driver’s license and US passport; ability to obtain certifications as required.
• Ability to work as part of a team and under pressure.

Responsibilities

• Triage incoming support notifications and initiate resolutions by urgency.
• Provide issue recognition via e-mail and phone alerts.
• Create Trouble Tickets in GMS and determine severity.
• Resolve or escalate issues per IT support policy.
• Maintain excellent customer service to REMPREX clients and staff.
• Communicate professionally; practice empathetic listening.
• Troubleshoot hardware and software issues and document outcomes.
• Complete IT support forms and reports (GMS, TRAC).
• Perform follow-ups for resolved or monitored issues and preventative maintenance.
• Research truck processing for clients; manage vendors and contractors.

Skills

Troubleshooting

Customer service

TCP/IP

DNS

VoIP

Active Directory

Windows Server

Office Suite

Communication skills

Teamwork

Pressure tolerance

Education

Associate’s Degree

CompTIA A+ certification

CompTIA Net+ certification

Tools

GMS ticketing system

Microsoft Windows Server 2003/2008/2012

DNS/ DHCP/ TCP/IP

Job description

REMPREX is seeking a Level I Support Technician for on-site work at our Lisle, IL corporate office. You will configure, maintain, and troubleshoot Automated Gate System (AGS) hardware and software, create and manage trouble tickets, and provide responsive client support across North America.

You will resolve issues, perform preventative maintenance, and collaborate with vendors while maintaining documentation and knowledge base.