On-Site IT Support Technician – Help Desk & User Support

stevemaddencareers; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Paid holidays

Paid time off

Career opportunities

Job summary

Steve Madden is seeking a Support Services Technician to deliver on-site technical support to employees across multiple locations in the New York area. The role supports 2000+ users, primarily with Microsoft and Apple devices, and requires strong customer-facing skills.

You will troubleshoot desktop OS, Office applications, mobile devices, and participate in ITIL processes, inventory, and deployment tasks. This is an on-site, five-day-a-week position with opportunities for growth within a

Qualifications

• Basic experience with Microsoft desktop operating systems and Office tools.
• Mobile device support for Apple iOS and Android.
• Strong customer service and communication skills.

Responsibilities

• Provide technical support to 2000+ users across multiple sites.
• Respond to service requests and manage SLAs.
• Image, inventory, and deploy PC equipment.
• Communicate effectively with users and IT management.

Skills

Microsoft Windows

Office Suite

Mobile device support

Job description

Steve Madden is seeking a Support Services Technician to deliver on-site technical support to employees across multiple locations in the New York area. The role supports 2000+ users, primarily with Microsoft and Apple devices, and requires strong customer-facing skills.

You will troubleshoot desktop OS, Office applications, mobile devices, and participate in ITIL processes, inventory, and deployment tasks. This is an on-site, five-day-a-week position with opportunities for growth within a