On-Site IT Support Technician – Multisite & Customer-Focused

Steve Madden Ltd.; Northern, New York (KY, NY); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health and dental insurance

401K

Paid holidays

Generous paid time-off

Job summary

Steve Madden Ltd. is seeking a Help Desk/Support Services Technician to provide on-site technical support for 2,000+ users across locations. The role emphasizes strong customer service, ITIL processes, and hands-on desktop support with Windows and Office products.

The position is on-site, five days a week, in Long Island City, NY, with a competitive benefits package. Responsibilities include PC imaging, inventory/change management, and timely user support, ensuring high customer satisfaction and

Qualifications

• ITIL familiarity and strong customer service mindset.
• Experience supporting desktop OS (Windows) and Office products.
• Ability to manage multiple requests and communicate clearly with users.

Responsibilities

• Provide technical support to employees at multiple locations.
• Manage service requests from inception to completion within SLAs.
• Imaging and deployment of PCs, inventory tracking, and user orientation.
• Produce timely reports to IT management on issues and SLAs.
• Communicate effectively with users and stakeholders; work well on-site.

Skills

ITIL knowledge

Customer service

Desktop support

Communication

Tools

Microsoft Office

Mobile OS support

Job description

Steve Madden Ltd. is seeking a Help Desk/Support Services Technician to provide on-site technical support for 2,000+ users across locations. The role emphasizes strong customer service, ITIL processes, and hands-on desktop support with Windows and Office products.

The position is on-site, five days a week, in Long Island City, NY, with a competitive benefits package. Responsibilities include PC imaging, inventory/change management, and timely user support, ensuring high customer satisfaction and