On-Site IT Support Technician for Warehouse & Office

Supply House; Canal Winchester (OH); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation

Wellness programs

Job summary

SupplyHouse is seeking an IT Support Technician to join the IT Infrastructure Team at the Canal Winchester, OH facility. You will be the on-site IT point of contact, providing hands-on support for end users and infrastructure, from hardware and software to network and warehouse systems.

The role requires a 2+ year IT support background, proficiency with Windows, M365, and Azure AD, plus basic networking. The position is full-time, on-site with daytime hours and a base salary in the listed range.

Qualifications

• Associate's degree in IT, Business, or similar field.
• 2+ years of Level1/Level2 IT Support experience.
• Strong knowledge of Windows operating system and PC hardware.
• Working knowledge of Microsoft 365 administration.
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, switching, wireless).
• Strong analytical and problem-solving skills.
• Ability to effectively prioritize and multi-task in a fast-paced environment.
• Solid communication and interpersonal skills.
• Polite and friendly demeanor with a passion for helping others.

Responsibilities

• Provide timely technical support for on-site and remote end users.
• Diagnose, troubleshoot, and resolve hardware, software, network, and infrastructure issues.
• Install, maintain, and troubleshoot a wide range of IT systems and devices, including PC/laptop hardware and software, printers, network equipment, video surveillance systems, and voice/phone systems.
• Support warehouse technologies including RF scanners, barcode scanners, tablets, wireless access points, and related systems.
• Provide basic network support including switch patching, cabling validation, and wireless troubleshooting.
• Perform basic administration of Microsoft 365 and Azure AD accounts, user access, and permission management.
• Deploy and maintain desktop images and application software.
• Conduct IT onboarding for new hires, including device provisioning, account and access setup, and onboarding sessions with end users.
• Coordinate and work with third-party vendors for hardware repairs, network cabling, and other technical service requests.
• Provide 'remote hands and eyes' support for corporate IT and external vendors.
• Assist with security systems including video surveillance and access control technologies.
• Ensure adherence to company IT security standards, patching policies, and access control procedures.
• Maintain asset inventory and lifecycle management for IT equipment.
• Document technical procedures and update IT support documentation.
• Manage and monitor the company's ticketing system to track, prioritize, and resolve incidents and service requests.
• Safely lift and move moderately heavy equipment such as computers and printers.
• Provide occasional off-hours or emergency support when required.

Skills

Windows OS

PC hardware

Microsoft 365

Azure AD

Networking basics

Customer support

Problem solving

Communication

Education

Associate's degree in IT or related field

Tools

Azure AD

Printer setup

Job description

SupplyHouse is seeking an IT Support Technician to join the IT Infrastructure Team at the Canal Winchester, OH facility. You will be the on-site IT point of contact, providing hands-on support for end users and infrastructure, from hardware and software to network and warehouse systems.

The role requires a 2+ year IT support background, proficiency with Windows, M365, and Azure AD, plus basic networking. The position is full-time, on-site with daytime hours and a base salary in the listed range.