Temporary IT Help Desk Specialist – Rochester

Sutherland; City of Rochester (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

Sutherland is hiring a Temporary IT / Help Desk Specialist for our Rochester, NY office. You will deliver world-class support for desktops, laptops, and mobile devices, and assist in maintaining core infrastructure.

The ideal candidate has 1–2 years of practical experience supporting corporate technology, has DNS, DHCP, and GPO knowledge, and holds an A+ certification or higher. This short-term role requires onsite availability and a flexible, customer-focused approach.

Qualifications

• Must be open to a temp (2 month) assignment.
• Able to work onsite at the Rochester NY facility.
• Must have open availability.
• 1–2 years of practical experience supporting corporate technology infrastructure.
• Computer science or related degree is preferred; A+ certification.
• Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network+, imaging platforms, or ITIL Foundation are a major plus.

Responsibilities

• Deliver world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices.
• Support troubleshooting and maintenance of core infrastructure; assist in ramp activity of new and existing business.
• Maintain, troubleshoot, and repair desktop and laptop systems and peripherals for Android, iOS, and Windows.
• Document, repair, upgrade or replace hardware and software; manage user accounts and access controls.
• Serve as the point of contact adhering to company policy and information security guidelines.
• Collaborate with SMEs and IT teams in build-out, support, incidents, and ramp-down of Service Delivery programs.
• Work with service delivery and IT teams to move/add/change programs and explore process improvements.

Skills

DNS

DHCP

GPO

Network troubleshooting

Education

A+ certification

Tools

SCCM

VMware

Active Directory

Exchange

PowerShell

Job description

Sutherland is hiring a Temporary IT / Help Desk Specialist for our Rochester, NY office. You will deliver world-class support for desktops, laptops, and mobile devices, and assist in maintaining core infrastructure.

The ideal candidate has 1–2 years of practical experience supporting corporate technology, has DNS, DHCP, and GPO knowledge, and holds an A+ certification or higher. This short-term role requires onsite availability and a flexible, customer-focused approach.