On-Site IT Support Technician - Flexible Hours

Syntax; Morrisville (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible working time models

Home office

Company pension scheme

Health offers

Open feedback culture

Job summary

Syntax is hiring an On-Site Support Technician in Morrisville, NC. You will provide initial technical support at the Service Desk via phone or email, log incidents in ServiceNow, and monitor ticket status to meet service levels.

You will resolve first-line issues, escalate complex problems, and document resolutions and IT processes in our ITSM tool. Great communication and teamwork are essential as you assist end-users and the IT Delivery team.

Qualifications

• 1+ years IT customer support experience.
• Associates or higher degree in Information Technology.
• Experience with hardware and software knowledge.
• Knowledge of Windows OS; Office programs (Word, Outlook, Excel, PowerPoint).
• Recent and relevant certification strongly desired.

Responsibilities

• Provide initial technical support at the Service Desk for inquiries via Phone or email.
• Logs incidents in ServiceNow and tracks status to meet SLAs.
• Communicate with end-users to clarify and resolve issues with urgency and professionalism.
• Resolve first-line issues; escalate complex problems to higher support levels.
• Document technical resolutions and IT processes in the ITSM tool.

Skills

Windows 10

Microsoft 365

IT Service Desk knowledge

Customer Service

Analytical thinking

Attention to detail

Multitasking

Team player

Non-technical communication

Education

Associates or higher IT degree

Job description

Syntax is hiring an On-Site Support Technician in Morrisville, NC. You will provide initial technical support at the Service Desk via phone or email, log incidents in ServiceNow, and monitor ticket status to meet service levels.

You will resolve first-line issues, escalate complex problems, and document resolutions and IT processes in our ITSM tool. Great communication and teamwork are essential as you assist end-users and the IT Delivery team.