On-Site IT Support Technician — Flexible Hours

Illumiti Inc.

Morrisville (NC)

Hybrid

USD 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Flexible working arrangements

Home office

Company pension scheme

Health benefits

Job summary

Syntax is a leading Managed Cloud Provider delivering ERP deployments and IT services. The Service Desk Analyst will provide first-line technical support, logging and tracking incidents, and ensuring timely resolution for end-users.

The role emphasizes proactive communication, collaboration with IT teams, and adherence to service level targets. Candidates should have 1+ years in IT customer support, familiarity with Windows OS and Microsoft 365, and knowledge of ServiceNow.

Qualifications

1+ years of experience in IT customer support environment.
Associates or higher degree in Information Technology or equivalent work experience.
Knowledge of Windows OS; proficient in Word, Outlook, Excel, PowerPoint.
Recent and relevant certification strongly desired.

Responsibilities

Provide initial technical support at the Service Desk via phone or electronic communications.
Log incidents and requests into ServiceNow and monitor ticket status.
Communicate with end-users to clarify issues and ensure timely resolution.
Resolve first-line issues; escalate complex problems to higher levels.
Document resolutions and IT processes in the ITSM tool.