On-Site IT Support Technician — ERP & 365 Expert

INFORS-HT Switzerland; Bay Ridge Junction (MD); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work option

Job summary

INFORS HT in Maryland, USA, seeks an IT Support Specialist to provide first-level IT support for hardware, software, and user accounts in the US. You will set up and troubleshoot laptops, desktops, and mobile devices, manage imaging with MDM tools, and administer Microsoft 365 services.

Expose to MS Dynamics 365 Business Central, ERP systems, and ITSM processes; coordinate with Swiss HQ. Role is primarily on-site with one remote day per week; offers modern working conditions and flexible hours.

Qualifications

• Degree in Business Informatics, Computer Science, or comparable education with an affinity for IT; professional experience may substitute for education
• 3–6 years of experience in IT support, help desk, or a comparable role
• ERP exposure, specifically MS Dynamics GP/Business Central, preferred
• Experience supporting end users in a business environment
• Experience working with ticketing and/or ITSM systems
• Strong troubleshooting skills across hardware, software, and network issues
• Solid understanding of Windows-based environments and Microsoft 365 applications
• Familiarity with local network support and basic infrastructure tasks
• Clear and professional communication, both written and verbal
• Ability to work independently on-site while collaborating with international teams
• Exposure to Microsoft Dynamics 365 Business Central, Dynamics GP or similar ERP systems
• Basic knowledge of networking concepts (TCP/IP, DNS, VPN)
• Experience with device setup, troubleshooting, and lifecycle management
• English (professional working proficiency, written and spoken), German is a plus

Responsibilities

• Provide first-level IT support for hardware, software, and user accounts in the US
• Set up, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices
• Manage client imaging, provisioning, and deployment using MDM tools (e.g., Microsoft Intune / Autopilot)
• Maintain an accurate IT asset inventory and manage hardware lifecycle (procurement, deployment, replacement, disposal)
• Administer day-to-day Microsoft 365 services (user accounts, mailboxes, Teams, SharePoint)
• Execute onboarding and offboarding processes, including workstation setup, account provisioning, and access management
• Log, prioritize, and track incidents and service requests in the ITSM system
• Act as the first point of contact for Microsoft Dynamics 365 Business Central topics; coordinate resolution with HQ and external partners
• Support local network, printer, and connectivity issues (wired/wireless endpoints, VPN, Azure Virtual Desktop access)
• Coordinate with the central IT team in Switzerland on standards, security, and system rollouts

Skills

IT support

Help desk

Windows

Microsoft 365

Troubleshooting

Networking

End-user support

Ticketing/ITSM

On-site work

Communication

Education

BSc in IT/CS or related field

Tools

MS Dynamics GP

Dynamics 365 Business Central

MDM tools

ITSM systems

Job description

INFORS HT in Maryland, USA, seeks an IT Support Specialist to provide first-level IT support for hardware, software, and user accounts in the US. You will set up and troubleshoot laptops, desktops, and mobile devices, manage imaging with MDM tools, and administer Microsoft 365 services.

Expose to MS Dynamics 365 Business Central, ERP systems, and ITSM processes; coordinate with Swiss HQ. Role is primarily on-site with one remote day per week; offers modern working conditions and flexible hours.