Hybrid IT Support Technician — Dynamics & 365 Specialist

Infors AG; Maryland; Hybrid; USD 60,000 - 90,000; Full time

Job summary

INFORS HT in Maryland, USA, seeks an IT Support Specialist to provide first-line support for hardware, software, and user accounts. You will set up devices, manage imaging and provisioning with Intune/Autopilot, and maintain the ITSM workflow.

The role covers MS 365 administration, onboarding/offboarding, and asset lifecycle management, with collaboration across international teams and the central IT group in Switzerland. English required; German a plus.

Qualifications

• Degree in Business Informatics, Computer Science, or comparable education with an affinity for IT; professional experience may substitute for education
• 3–6 years of experience in IT support, help desk, or a comparable role
• ERP exposure, specifically MS Dynamics GP/Business Central, preferred
• Experience supporting end users in a business environment
• Experience working with ticketing and/or ITSM systems
• Strong troubleshooting skills across hardware, software, and network issues
• Solid understanding of Windows-based environments and Microsoft 365 applications
• Familiarity with local network support and basic infrastructure tasks
• Clear and professional communication, both written and verbal
• Ability to work independently on-site while collaborating with international teams
• Exposure to Microsoft Dynamics 365 Business Central, Dynamics GP or similar ERP systems
• Basic knowledge of networking concepts (TCP/IP, DNS, VPN)
• Experience with device setup, troubleshooting, and lifecycle management
• English (professional working proficiency, written and spoken), German is a plus

Responsibilities

• Provide first-level IT support for hardware, software, and user accounts in the US
• Set up, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices
• Manage client imaging, provisioning, and deployment using MDM tools (e.g. Microsoft Intune / Autopilot)
• Maintain an accurate IT asset inventory and manage hardware lifecycle (procurement, deployment, replacement, disposal)
• Administer day-to-day Microsoft 365 services (user accounts, mailboxes, Teams, SharePoint)
• Execute onboarding and offboarding processes, including workstation setup, account provisioning, and access management
• Log, prioritize, and track incidents and service requests in the ITSM system
• Act as the first point of contact for Microsoft Dynamics 365 Business Central topics: collect, document, and triage issues, and coordinate resolution with headquarters and external partners through to closure
• Support local network, printer, and connectivity issues (wired/wireless endpoints, VPN, Azure Virtual Desktop access)
• Coordinate with the central IT team in Switzerland on standards, security, and system rollouts

Skills

IT support

Microsoft 365

MDM/Intune

Windows environments

Dynamics 365 BC

Networking basics

English proficiency

German a plus

Education

Degree in Business Informatics/CS

Tools

ITSM systems

MS Dynamics GP/Business Central

Job description

INFORS HT in Maryland, USA, seeks an IT Support Specialist to provide first-line support for hardware, software, and user accounts. You will set up devices, manage imaging and provisioning with Intune/Autopilot, and maintain the ITSM workflow.

The role covers MS 365 administration, onboarding/offboarding, and asset lifecycle management, with collaboration across international teams and the central IT group in Switzerland. English required; German a plus.