On-Site IT Support Technician — Break/Fix & Deployments

Sourcepass; Town of Lawrence (NY); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Sourcepass, a national MSP, is seeking an on-site IT Support Engineer to provide Level I support, break/fix resolutions, and install new equipment and services. This role covers Western Nassau County, NY and requires strong communication and independent work skills.

You'll troubleshoot laptops, desktops, servers, and AD, with a focus on security, documentation, and timely issue resolution. A bachelor's in IT or related experience is expected.

Qualifications

• Bachelor's degree in an IT field or related experience.
• Proven experience as a Support Engineer or equivalent.
• Strong communication skills.
• Ability to plan and execute projects independently and in a team.
• Excellent organizational and time-management skills.
• Knowledge of diverse computer systems and security principles.

Responsibilities

• Provide Level I IT support and break/fix resolutions.
• Install and configure new equipment and services.
• Communicate effectively with users and stakeholders.
• Plan and execute projects independently and in a fast-paced environment.
• Work on-site in Western Nassau County, NY.
• Maintain impeccable documentation and security best practices.

Skills

Laptop troubleshooting

Desktop support

Server support

Active Directory

Google Workspace Administration

Apple MDM

Security best practices

Vendor coordination

Education

Bachelor's degree in IT-related field

Job description

Description

ABOUT SOURCEPASS: Since Sourcepass was founded in 2020, we’ve been transforming how businesses experience IT. As a national managed service provider (MSP), we deliver far more than tech support. We help companies align their technology with their business goals, reduce risk, and unlock new levels of efficiency. Whether it’s a fast-growing startup or an established enterprise, Sourcepass provides the expertise, scalability, and human touch to help our clients thrive in a digital-first world. Sourcepass is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

POSITION SUMMARY You will be providing Level I IT Support and Break/Fix resolution as well as installation of new equipment and services. This is an on-site role with coverage in Western Nassau County, NY.

RESPONSIBILITIES

• Bachelor's degree in an IT related curriculum or related field experience
• Proven Experience as a Support Engineer or relevant position
• Ability to communicate effectively
• Able to plan and execute projects efficiently, independently, and effectively.
• Ability to work in a fast-paced environment.
• Ability to work independently and in a team environment.
• Ability to take instruction.
• Excellent organizational and time-management skills
• In-depth understanding of diverse computer systems.
• Good knowledge of Internet security and data privacy principles.
• Must be detail-oriented and able to keep impeccable documentation
• Looking to grow and improve their skillset.

Requirements

• Laptop troubleshooting – significant knowledge of laptop hardware, as well as the ability to repair the device from top to bottom.
• Desktop support – Latest Windows OS, ChromeOS, Misc. software, Microsoft Office 365, printing, troubleshooting skills especially Print Server communication, as well as significant hardware troubleshooting skills.
• Server support – Legacy and latest Windows Server OS, Active Directory, group policy, printing, NTFS and share permissions, troubleshooting skills.
• Active Directory – Users and Devices
• Google Workspace Administration
• Apple MDM (DEP, VPP)
• Security is the main focus, making sure devices are up to date with patches, AV definitions, devices authorization, etc...
• Ability to interface with vendors through email or voice call to schedule RMA for devices.
• Print repair/troubleshooting – ability to troubleshoot and repair various printer models/makes

Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! #ZR