On-Site IT Support Technician - Barton

Essity; Alabama; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k) with company match

PTO & Holidays

Employee discounts

Job summary

Essity is seeking an IT On-Site Support Technician based in Barton, AL. You will provide basic IT support to customers, troubleshoot network, software, and hardware issues, and serve as the main contact for IT-related inquiries.

The role includes installing and replacing end-user equipment, managing local servers and networks with global teams, and handling tickets. Travel to local sites and occasional on-call support may be required.

Qualifications

• Formal education in computer science, business or related field, or combination of education and experience/certifications to effectively execute duties upon hire
• Two - Five (2-5) years desktop experience in Information Technology
• Solid understanding of Microsoft Windows Operating Systems and Microsoft Office
• Understanding of ITIL best practices preferred

Responsibilities

• Installation and replacing end user IT workplace equipment (pcs, smartphones, printers, collaboration tools)
• Support managing local servers and networks in collaboration with global IT teams
• Processing and taking ownership of tickets from customers
• Administration of IT assets (hardware and software)
• Training and education of users in relation to IT workplace and collaboration tools
• Project Management and Vendor Management
• Supporting local applications (where applicable and in line with global policies)
• Following audit requirements (internal and external)

Skills

Desktop IT

Windows OS

MS Office

ITIL

Customer service

Education

Formal education in CS or related field

Job description

Essity is seeking an IT On-Site Support Technician based in Barton, AL. You will provide basic IT support to customers, troubleshoot network, software, and hardware issues, and serve as the main contact for IT-related inquiries.

The role includes installing and replacing end-user equipment, managing local servers and networks with global teams, and handling tickets. Travel to local sites and occasional on-call support may be required.