IT On-Site Support Technician

Essity; Alabama; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Job summary

Essity is seeking an IT On-Site Support Technician in Barton, AL to provide basic IT support following standard procedures, serving as the main contact for troubleshooting network, software, and device issues. The role requires local presence and a proactive service mindset.

Responsibilities include deploying end-user devices, supporting local servers, managing tickets, asset administration, user training, and contributing to service improvements.

Qualifications

• Formal education in computer science, business or related field, or combination of education and experience/certifications.
• 2-5 years desktop IT experience.
• Solid understanding of Microsoft Windows OS and Microsoft Office.
• ITIL knowledge preferred.

Responsibilities

• Install and replace end user IT equipment (PCs, smartphones, printers).
• Support local servers and networks with global IT teams.
• Process and own tickets from customers.
• Administer IT assets (hardware and software).
• Train users on IT workplace tools.
• Assist with projects and vendor management.
• Improve IT services and knowledge databases.
• Support local applications per policy.

Skills

Desktop support

Windows OS

Customer service

Communication

Problem solving

Education

Computer science or related field degree

Tools

ITIL

Job description

IT On-Site Support Technician

About Essity Essity is currently searching for an IT On-Site Support Technician. This position will be based out of our Barton location.

About the Role

This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues, and equipment issues. Must be located in Barton, AL. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves.

What You Will Do

• Installation and replacing end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools)
• Support managing local servers and networks in collaboration with global IT teams
• Processing and taking ownership of tickets from customers
• Administration of IT assets (hard- and software)
• Training and education of users in relation to IT workplace and collaboration tools
• Project Management as well as Vendor Management
• Contributing to improvement of IT services and knowledge databases
• Supporting local applications (where applicable and in line with global policies)
• Following (internal and external) audit requirements

Who You Are

• Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire
• Two - Five (2-5) years desktop experience in Information Technology
• Solid understanding of Microsoft Windows Operating Systems and Microsoft Office
• Understanding of ITIL best practices preferred
• Requires sound working knowledge in personal computing environment
• Desire to provide the highest levels of service to customers
• Above average communication skills, verbal and written
• Great interpersonal skills
• Good problem solving, decision making, resolution, and organizational skills
• Ability to lift up to 50 pounds
• Occasional after hours and on-call support required
• Travel: Ability to travel between local sites daily and some domestic locations, if necessary.

What We Can Offer You

Competitive annual salary + annual incentive bonus + benefits Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.

Along with competitive pay you will be eligible for the following benefits:

• United Healthcare PPO
• EyeMed Vision Insurance
• Delta Dental Insurance
• Wellness program provided through Rally Healthcare
• Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match and annual employer base contribution
• Company paid Basic Life
• AD&D
• short-term and long-term disability insurance
• Employee Assistance Program
• PTO offering with Paid Holidays
• Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
• Employee discounts program
• Scholarship program for children of Essity employees.

Additional Information

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact [e-mail]

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place.

With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

If you want to join a company where dedication to people is powered by innovation, welcome to Essity!