On-Site IT Support Technician — 4 Days/Week

Quadra Group; Longwood (FL); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K with match

Paid time off

Wellness program

Career growth

Team events

Job summary

Quadra Group is seeking an IT Support Technician to be the primary IT contact at the Longwood, FL site, with responsibilities spanning day-to-day user support, hardware and software troubleshooting, and project participation. The role requires on-site presence four days per week and occasional travel to other U.S.

facilities. The successful candidate will have a minimum of four years in IT support, a relevant degree, strong English communication, and experience with Active Directory, Windows,

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a college diploma.
• Minimum of 4 years of hands-on IT support experience.
• Certifications in CompTIA A+, and ITIL are a strong asset.
• Excellent written and oral communication skills in English are required.
• Solid practical technical knowledge of network and PC operating systems, current network protocols, and standards.
• Hands-on experience in hardware troubleshooting and extensive application support experience.
• Foundational understanding of programming languages, including scripting with tools like PowerShell.
• Familiarity with data protection regulations and relevant legal requirements.
• Experience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Customer-focused mindset and commitment to delivering high-quality service.
• Outstanding interpersonal skills focused on building relationships, active listening, and effective questioning.
• Ability to research a wide range of IT issues as needed and strong documentation skills.

Responsibilities

• Respond to IT support requests via phone, email, chat, and ticketing.
• Troubleshoot hardware, software, and peripheral issues.
• Document incidents and solutions clearly.
• Provide on-site support at Longwood, FL (and other sites as needed).
• Maintain SLA expectations and professional user relationships.
• Support equipment setups, moves, and replacements.
• Maintain hardware/software inventory records.
• Assist in rollout of new hardware, software, and support tools.
• Provide on-site support during project-related implementations or transitions.
• Coordinate with IT teammates for smooth deployments.
• Suggest improvements to support processes and stay informed on IT support trends.

Skills

IT support

Windows OS

Active Directory

PowerShell

Customer service

Network fundamentals

Documentation

Education

Bachelor's degree / college diploma

Tools

Intune

MDM

RMM

Endpoint management

Security technologies

Job description

Quadra Group is seeking an IT Support Technician to be the primary IT contact at the Longwood, FL site, with responsibilities spanning day-to-day user support, hardware and software troubleshooting, and project participation. The role requires on-site presence four days per week and occasional travel to other U.S.

facilities. The successful candidate will have a minimum of four years in IT support, a relevant degree, strong English communication, and experience with Active Directory, Windows,