On-Site IT Support & Systems Analyst (L1–L2)

Simpson Strong-Tie Company Inc.; Columbus, Northern (OH, KY); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement contributions

Employee stock purchase plan

Bonuses/commission

Job summary

Simpson Strong-Tie is seeking an Associate IT Support Services Analyst to provide Level 1–2 on-site IT support for our Ohio, Minnesota, Maryland, and Connecticut offices. Responsibilities include handling user issues, workstation maintenance, and process improvements.

You will travel up to 10% domestically and internationally to support IT services, with a schedule from 8am–5pm (EST) in Columbus, OH. This role requires experience with Windows, Active Directory, Azure, and basic networking, along

Qualifications

• 1 year experience in a technical call center or supporting users.
• 1 year experience demonstrable Windows operating system and MS Office expertise.
• 1 year experience Microsoft Active Directory and Azure environments and in applying application security therewith.
• 1 year support of basic network infrastructure including LANs, WANs and WiFi.
• 1 year experience Microsoft Server support.
• 1 year managing medium to large projects from planning to fulfillment.

Responsibilities

• Address internal employees’ IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems.
• Install, monitor and maintain user workstations, operating systems, and application.
• Suggest and implement Helpdesk/IT support process improvements.
• Assure compliance with internal controls related to particular IT functions.
• Write knowledgebase articles of solutions and “how to” information for users and IT technicians.
• Administer and maintain network security access.

Skills

Technical call center experience

Windows OS

MS Office

Active Directory

Azure environments

Networking basics

Microsoft Server

Project management

Job description

Simpson Strong-Tie is seeking an Associate IT Support Services Analyst to provide Level 1–2 on-site IT support for our Ohio, Minnesota, Maryland, and Connecticut offices. Responsibilities include handling user issues, workstation maintenance, and process improvements.

You will travel up to 10% domestically and internationally to support IT services, with a schedule from 8am–5pm (EST) in Columbus, OH. This role requires experience with Windows, Active Directory, Azure, and basic networking, along