Associate IT Support Analyst — Elevate End-User Tech

Simpson Strong-Tie Company Inc.; North Carolina; On-site; USD 35,000 - 56,000; Full time

Job summary

Simpson Strong-Tie Company Inc. seeks an Associate IT Support Services Analyst to provide Level 1–2 support across multiple offices from Columbus, OH. The role includes handling user issues, maintaining workstations, and ensuring security access while contributing to process improvements.

Travel up to 10% domestically and internationally is required; the position is full-time, with a schedule from 8am to 5pm (EST). Competitive hourly pay ranges from $25.29 to $40.48.

Qualifications

• 1 year experience in a technical call center or supporting users.
• 1 year experience demonstrable Windows operating system and MS Office expertise.
• 1 year experience Microsoft Active Directory and Azure environments.
• 1 year support of basic network infrastructure including LANs, WANs and WiFi.
• 1 year experience Microsoft Server support.
• 1 year managing medium to large projects from planning to fulfillment.

Responsibilities

• Address internal employees’ IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems.
• Install, monitor and maintain user workstations, operating systems, and application.
• Suggest and implement Helpdesk/IT support process improvements.
• Assure compliance with internal controls related to particular IT functions.
• Write knowledgebase articles of solutions and “how to” information for users and IT technicians.
• Administer and maintain network security access.

Skills

Tech support

Windows OS

AD & Azure

Network infrastructure

Server support

Project management

Job description

Simpson Strong-Tie Company Inc. seeks an Associate IT Support Services Analyst to provide Level 1–2 support across multiple offices from Columbus, OH. The role includes handling user issues, maintaining workstations, and ensuring security access while contributing to process improvements.

Travel up to 10% domestically and internationally is required; the position is full-time, with a schedule from 8am to 5pm (EST). Competitive hourly pay ranges from $25.29 to $40.48.