On-Site IT Support Analyst — Windows & Cloud

Express Network, A Legal Support Network Co.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Express Network, A Legal Support Network Co., seeks an IT Analyst to join its IT team, providing Level 1 and 2 support across end users, systems, hardware, and network equipment. You will handle onboarding/offboarding, ticketing, and day-to-day IT operations in a fast-paced environment.

The role emphasizes customer service, organizational skills, and curiosity, with collaboration across senior IT staff on infrastructure tasks and projects.

Qualifications

• 2+ years of experience in helpdesk or desktop support.
• Experience supporting Windows laptops and desktops.
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Exchange).
• Basic networking concepts (TCP/IP, DNS, VPN, Wi‑Fi).
• Experience using a ticketing/helpdesk system.
• Ability to provide both in-person and remote support.

Responsibilities

• Provide Level 1 and Level 2 support for end users across the organization.
• Troubleshoot and resolve helpdesk tickets related to hardware, software, network, and access.
• Provide desktop support for laptops, desktops, monitors, and peripherals.
• Provide remote support for users working off-site.
• Manage and update tickets in the company helpdesk system with accurate documentation.
• Support Microsoft 365 suite, including Outlook, Teams, OneDrive, SharePoint, Exchange.
• Assist with Azure/cloud support and identity management basics.
• Support SaaS business applications and vendor coordination when needed.
• Provide support for VoIP phone systems and network equipment, including UniFi.
• Assist with NAS/server support and onboarding/offboarding tasks.

Skills

Helpdesk support

Windows OS

Microsoft 365

Azure / Cloud

VoIP systems

Networking basics

Ticketing system

Remote support

On-site support

Customer service

Tools

UniFi / Ubiquiti

NAS

Job description

Express Network, A Legal Support Network Co., seeks an IT Analyst to join its IT team, providing Level 1 and 2 support across end users, systems, hardware, and network equipment. You will handle onboarding/offboarding, ticketing, and day-to-day IT operations in a fast-paced environment.

The role emphasizes customer service, organizational skills, and curiosity, with collaboration across senior IT staff on infrastructure tasks and projects.