Engineering Tech Support Specialist

Simpson Strong-Tie; Riverside (CA); On-site; USD 34,908 - 43,642; Full time

Benefits offered by this job

Quarterly Bonus/Commission

Medical, dental, vision, retirement, 8

Job summary

Simpson Strong-Tie in Riverside, CA is seeking an Associate Technical Support Representative to provide technical assistance for the Engineering department and testing laboratory across all product lines.

You will communicate technical information to external customers and internal departments, support engineers with test reports, and assist on special projects while working on a frontline customer-service role.

Qualifications

• High school diploma or GED required.
• 2 years of experience Microsoft applications including Word, Excel, Outlook.
• Ability to interpret and understand structural drawings and drafting standards.
• Communication: read, interpret and write emails, instructions, and procedures.

Responsibilities

• Front line of customer service tech support for all Simpson products and software to internal and external customers.
• Research solutions by exploring test databases, literature, Salesforce and internal boards.
• Provide technical customer support and information via website inquiries and email.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Access

Smartsheets

Education

Associate or bachelor’s degree

Tools

Salesforce

Smartsheets

Job description

Simpson Strong-Tie in Riverside, CA is seeking an Associate Technical Support Representative to provide technical assistance for the Engineering department and testing laboratory across all product lines.

You will communicate technical information to external customers and internal departments, support engineers with test reports, and assist on special projects while working on a frontline customer-service role.