On-Site IT Support Specialist (Tier 1)

Paycom - ATS; Crystal Springs (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Adams and Associates, Inc. is hiring an on-site Tier 1 IT support specialist to review and resolve center-based IT tickets in Zendesk. The role requires basic IT knowledge, customer service focus, and the ability to escalate complex issues to Tier 2 when needed.

Responsibilities include supporting Windows 10, MS Office, networking, and hardware, while adhering to SOPs and collaborating with various departments. Physical requirements apply.

Qualifications

• High School Diploma or equivalent required.
• Strong working knowledge of computer systems, hardware and software.
• 1–2 years direct experience with Windows 10, MS Office, Networking and TCP/IP preferred.
• Citrix and Cisco VoIP experience a plus.
• Good problem solving, analytical and teamwork skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide Tier 1 IT support on-site for Zendesk tickets.
• Respond to basic customer support issues, account creations and password resets.
• Escalate unresolved issues to Tier 2 on-site IT Specialist.
• Coordinate with staff to manage technology equipment.
• Assist with documentation and reporting for management.

Skills

Windows 10

MS Office

Networking

TCP/IP

Education

High School Diploma or equivalent

Tools

Citrix

Cisco VoIP

Job description

Adams and Associates, Inc. is hiring an on-site Tier 1 IT support specialist to review and resolve center-based IT tickets in Zendesk. The role requires basic IT knowledge, customer service focus, and the ability to escalate complex issues to Tier 2 when needed.

Responsibilities include supporting Windows 10, MS Office, networking, and hardware, while adhering to SOPs and collaborating with various departments. Physical requirements apply.