Classroom IT & Systems Support Specialist

Adams and Associates, Inc.; Brunswick (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

Adams and Associates, Inc. in Brunswick, GA is seeking an IT support specialist to manage setup, maintenance, and troubleshooting of Center IT systems for staff and students.

You will handle Tier 2 tickets, assist with training, and coordinate with Corporate IT to resolve issues. The role requires a high school diploma, 1–2 years’ hands-on experience with Windows 10, networking and Citrix/Cisco VoIP, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• 1–2 years experience with Windows 10, MS Office, hardware, networking and TCP/IP.
• Citrix and Cisco VoIP experience a plus.
• Good problem-solving, analytical and team skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide Tier 1-2 IT support for staff and students on Center.
• Set up, maintain, and troubleshoot IT systems.
• Assist in training staff on system revisions.
• Prepare management reports and respond to IT requests.
• Ensure password reset procedures for JCDC and Adams accounts.
• Maintain inventory with Property Officers.

Skills

Windows 10

MS Office

Networking

TCP/IP Connectivity

Citrix

Cisco VoIP

Problem solving

Teamwork

Communication

Education

High School Diploma or equivalent

Tools

Citrix

Cisco VoIP

Job description

Adams and Associates, Inc. in Brunswick, GA is seeking an IT support specialist to manage setup, maintenance, and troubleshooting of Center IT systems for staff and students.

You will handle Tier 2 tickets, assist with training, and coordinate with Corporate IT to resolve issues. The role requires a high school diploma, 1–2 years’ hands-on experience with Windows 10, networking and Citrix/Cisco VoIP, and strong communication skills.