On-Site IT Support Specialist — Manufacturing & Office

VC5 Consulting; Ponca City (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

VC5 Consulting in Ponca City, OK is seeking a Desktop Support Technician to serve as the primary on-site contact for technology support for office, engineering, and manufacturing users. You will resolve first- and second-level issues, manage incidents and service requests, and help protect endpoints and shared workstations while collaborating with local leadership and centralized tech teams.

This role offers a hands-on opportunity to bridge office and manufacturing environments and to help

Qualifications

• Proven experience in Level 2 support roles using the Microsoft tech stack.
• Ability to manage incidents and service requests with timely resolution or escalation.
• Experience providing tech support in office and manufacturing settings with minimal disruptions.
• Strong communication skills for collaboration with teams and leadership.

Responsibilities

• Provide first- and second-level technical support to office, engineering, and manufacturing employees, ensuring efficient resolution of issues.
• Manage incidents and service requests through resolution or appropriate escalation, maintaining clear communication throughout the process.
• Support the reliable and secure use of company endpoints, shared workstations, kiosks, and peripherals to enhance employee productivity.
• Collaborate with local leadership and centralized technology teams to address technical challenges and minimize disruptions in operations.

Skills

Level 2 support

Microsoft tech stack

Incident management

Communication

Job description

VC5 Consulting in Ponca City, OK is seeking a Desktop Support Technician to serve as the primary on-site contact for technology support for office, engineering, and manufacturing users. You will resolve first- and second-level issues, manage incidents and service requests, and help protect endpoints and shared workstations while collaborating with local leadership and centralized tech teams.

This role offers a hands-on opportunity to bridge office and manufacturing environments and to help