Entry-Level IT Support Technician - On-Site & Growth

Applied Laboratories, Inc.; Columbus (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

Applied Laboratories, Inc. in Columbus, Indiana, is seeking an entry-level IT Support Technician to provide day-to-day technical assistance across the organization. The role focuses on basic troubleshooting, user support, and supporting network and hardware infrastructure.

It is ideal for someone who wants hands-on experience and growth in a small business environment. The position emphasizes on-site work with a mix of desk tasks and hands-on hardware setup, network basics, and active learning.

Qualifications

• Basic understanding of computer hardware, operating systems, and common applications.
• Foundational knowledge of networking (IP addresses, Wi‑Fi, etc.).
• Ability to follow instructions and troubleshoot methodically.
• Strong communication and customer service skills.

Responsibilities

• Provide Tier 1 support for employees (password resets, login issues, basic troubleshooting).
• Set up and configure computers, printers, and standard office equipment.
• Diagnose and resolve common hardware and software issues.
• Assist with onboarding/offboarding user accounts and devices.
• Run and terminate network cabling as needed.
• Support basic network troubleshooting.
• Document issues and resolutions in ticketing system.
• Escalate complex issues to the Systems Administrator.

Skills

Basic IT knowledge

Networking basics

Communication skills

Problem-solving

Willingness to learn

Job description

Applied Laboratories, Inc. in Columbus, Indiana, is seeking an entry-level IT Support Technician to provide day-to-day technical assistance across the organization. The role focuses on basic troubleshooting, user support, and supporting network and hardware infrastructure.

It is ideal for someone who wants hands-on experience and growth in a small business environment. The position emphasizes on-site work with a mix of desk tasks and hands-on hardware setup, network basics, and active learning.