IT Tech Support – Lab

JCW Group; Indianapolis (IN); On-site; USD 60,000 - 90,000; Part time

Job summary

JCW Group is seeking IT Tech Support for the Indianapolis lab to deliver hands-on support for end-user devices and site infrastructure in a regulated manufacturing and lab setting. On-site role focused on rapid issue resolution and lifecycle management.

The candidate will handle deskside support, asset management, and project‑level tasks in a 250+ user environment, adhering to ITIL/SOP documentation standards. Indiana facility; contract position.

Qualifications

• Bachelor’s degree or equivalent experience in IT or related field.
• 5+ years IT experience supporting end‑user technologies and infrastructure for 250+ users.
• Experience with R&D and lab environments.
• Hands‑on experience with end‑user devices, basic networking, wireless tech, video conferencing, digital security, asset/lifecycle management, and incident management tools such as ServiceNow.

Responsibilities

• Provide deskside and end‑user support for PCs, laptops, printers, iDevices, Windows 11, Office 365, Teams, and telephony.
• Manage local IT assets, incidents, requests, changes using ServiceNow and maintain documentation.
• Deliver last‑mile support for site network equipment, cabling, server rooms, and lab IT infrastructure.
• Execute tasks for local IT infrastructure projects, lifecycle management, and equipment procurement with SOP documentation.

Skills

End-user devices

Basic networking

Basic wireless technologies

Video conferencing systems

Digital security

Asset and lifecycle management

Incident management tools (ServiceNow)

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

Job description

IT Tech Support – Lab

Home / Jobseekers / Jobs / IT Tech Support – Lab share Posted: 23/09/2026 Location: Indianapolis, Indiana, United States Job type: Contract

Your Role: IT Tech Support

You will be based on-site at the Indianapolis, Indiana Manufacturing facility, providing hands‑on IT support across infrastructure, end‑user technologies, and local IT services in a regulated manufacturing and laboratory environment.

Your Responsibilities

• Provide deskside and end‑user technical support, including break/fix and IMAC services for PCs, laptops, printers, iDevices, Windows 11, Microsoft Office, O365, Teams video conferencing, and telephony
• Manage local IT assets, configuration items, incidents, requests, and changes using ServiceNow
• Deliver last‑mile support for site network equipment, cabling, connectivity, server rooms, and manufacturing and laboratory IT infrastructure
• Execute tasks associated with local IT infrastructure projects, lifecycle management activities, and equipment procurement while maintaining accurate documentation and SOPs

What You Need to Succeed (Minimum Qualifications)

• Education: Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience
• Experience: Minimum of 5 years of professional IT experience supporting end‑user technologies and infrastructure in environments with 250+ users
• Experience with R&D and lab working environments
• Technical Skills: Hands‑on experience with end‑user devices, basic networking, basic wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience working within the ITIL framework and IT service management practices
• Prior collaboration with Operational Technology teams in manufacturing environments
• Knowledge of regulated manufacturing and laboratory processes and IT-supported systems