Travel-Ready Field IT & Lab Operations Specialist

Quest Diagnostics; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Quest Diagnostics is seeking a Regional Field IT Support specialist in Indianapolis, Indiana. This role involves delivering Tier-2 IT support and resolving service center tickets, ensuring laboratory operations run smoothly. You will assist in inventory management, enforce IT asset management policies, and maintain performance reports against SLAs.

Ideal candidates should have an Associate's Degree or CompTIA A+ Certification and possess strong problem-solving skills. This position requires up to 80% travel and a clean driver’s license.

Qualifications

• Ability to routinely lift 40 lbs and walk long distances.
• Maintain composure under pressure and adapt to change.

Responsibilities

• Support Tier‑2 Field IT support and voice communications.
• Troubleshoot and resolve service‑center tickets.
• Perform IMAC of applicable systems.
• Maintain up‑to‑date knowledge of IT technologies.

Skills

Problem solving

Proficiency in MS Office programs

Problem Management

Time Management

Organizational skills

Verbal communication

Written communication

Customer satisfaction

Education

Associate’s Degree or CompTIA A+ Certification

Job description

Quest Diagnostics is seeking a Regional Field IT Support specialist in Indianapolis, Indiana. This role involves delivering Tier-2 IT support and resolving service center tickets, ensuring laboratory operations run smoothly. You will assist in inventory management, enforce IT asset management policies, and maintain performance reports against SLAs.

Ideal candidates should have an Associate's Degree or CompTIA A+ Certification and possess strong problem-solving skills. This position requires up to 80% travel and a clean driver’s license.