IT Support Specialist II

Kansas State University; Manhattan (KS); On-site; USD 58,168,000 - 74,129,000; Full time

Job summary

Kansas State University is seeking an IT Support Technician II to provide desktop and device support for the Division of Information Technology and the Office of the President. You'll assist faculty, staff, and leadership with hardware, OS, software, and mobile devices.

You will work on configuration, policy management, inventory, and collaborate with IT teams to ensure secure, reliable services.

Qualifications

• Requires a high school diploma and two years of relevant IT experience.
• Bachelor’s degree or three years related coursework preferred.
• Extensive desktop OS knowledge for Windows and Mac in multi-user LAN.

Responsibilities

• Provide end-user hardware, OS, software, networking, security, and device support.
• Configure devices and manage policy settings and inventory.
• Collaborate with IT teams to deliver secure, reliable services.
• Support access to Windows Active Directory and software applications.

Skills

Desktop support

Customer service

Troubleshooting

Communication

Team collaboration

Education

High school diploma + 2 years experience

Bachelor’s degree or 3 years related coursework

Tools

Windows OS

macOS

Active Directory

SCCM

Job description

About This Role

The IT Support Technician II position provides dedicated technology support for the Division of Vice President for Administration and Finance (VPAF) and the Office of the President. This position supports faculty, staff, and leadership in the purchase, deployment, maintenance, and lifecycle management of computing and mobile devices. Support responsibilities include, but are not limited to, hardware, operating systems, software, networking, security, device configuration, policy management, and technology inventory. The position works closely with university IT teams to ensure reliable, secure, and responsive technology services that meet the operational and business needs of VPAF and the Office of the President. This role works collaboratively with functional analysts, data operations, business intelligence teams, and integration partners to ensure accurate, timely, and secure information exchange across university systems.

About Us

Kansas State University's Division of Information Technology is committed to providing excellent IT services to the K-State community in support of the teaching, learning, research, and service missions. We offer a wide range of information, technology, and communications services.

Worksite Description

This position is On-site.

What You'll Need to Succeed

Minimum Qualifications:

• Requires a high school diploma and two years of relevant experience. Requirements may be met through a combination of education and experience.

Preferred Qualifications:

• Bachelor’s degree, or three years of related coursework or employment experience in information technology
• Three years’ experience in a desktop support, help desk, and/or technical support environment
• Extensive knowledge and hands-on experience in the configuration and administration of desktop operating systems (including Windows 8/Windows 10/Windows 11 and Mac OSX workstations) for users in a multi-user LAN environment
• Extensive knowledge and experience in the use of Windows applications such as word processing, spreadsheets, and file manager software on desktop computers in a multi-user distributed network computing environment involving one or more LAN servers
• Extensive knowledge and experience with workstation hardware (installation, configuration, troubleshooting, repair and understanding the relationship between the hardware and the operating system)
• Working Knowledge of networking technology/concepts
• Experience working in a fast-paced work environment, assisting staff with varied technical and business systems needs
• Analytical and problem-solving skills to troubleshoot system problems
• Manage multiple high-priority initiatives in a fast paced, highly technical environment
• Effective written and verbal communication skills; effective interpersonal skills in communicating technical IT issues to a non-technical customer
• Demonstrated strong customer service skills
• Ability to work independently and as part of a team
• Must be able to exercise individual judgment on solutions to problems, technology recommendations and service assistance
• Hands-on training and/or experience in supporting user access to Windows Active Directory environment.
• Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
• Experience with desktop management, such as Microsoft System Center Configuration Manager
• Experience working in a higher education environment
• Broad experience with mobile devices and the support of mobile devices (iOS, Android devices, Windows Mobile, etc.)

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Application Window

Applications close on: November 6, 2026

Anticipated Hiring Pay Range

$20.30 - $25.87/hour