On-Site IT Support Specialist (Healthcare)

Empath Health; Ocala (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Benefits & Wellness

PTO 5+ weeks

CEU support & tuition reimbursement

Mission-driven culture

Job summary

Empath Health in Ocala, FL is seeking an IT Support Specialist to join our on-site team, providing hands-on technical support for end users and maintaining equipment. You’ll set up devices, troubleshoot issues, and collaborate on IT projects to keep systems running smoothly.

The role emphasizes strong communication, reliable on-site presence, and a service-oriented approach in a mission-driven healthcare environment.

Qualifications

• Associate’s degree required (Bachelor’s preferred) in a related field.
• Strong foundational knowledge of Windows environments, Microsoft Office, and end user hardware (Dell, HP, mobile devices).
• Experience providing hands-on technical support, including remote troubleshooting and help desk support.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Valid Florida driver’s license with reliable transportation to support on-site needs.

Responsibilities

• Provide hands-on technical support for end users, resolving hardware, software, and system issues both remotely and on-site.
• Install, configure, and deploy end user equipment, ensuring systems are set up efficiently and correctly from day one.
• Maintain and track IT equipment inventory, supporting lifecycle management and availability of resources.
• Document issues, resolutions, and trends to improve response times and prevent recurring problems.
• Partner with IT team members to support projects, system upgrades, and ongoing infrastructure initiatives.
• Deliver responsive, service-oriented support while escalating more complex issues when appropriate.

Skills

Windows environments

Microsoft Office

End user hardware

Remote troubleshooting

Help desk support

Communication skills

Education

Associate's degree

Bachelor's degree preferred

Job description

Empath Health in Ocala, FL is seeking an IT Support Specialist to join our on-site team, providing hands-on technical support for end users and maintaining equipment. You’ll set up devices, troubleshoot issues, and collaborate on IT projects to keep systems running smoothly.

The role emphasizes strong communication, reliable on-site presence, and a service-oriented approach in a mission-driven healthcare environment.