IT Support Specialist I

Empath Health; Ocala (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Benefits & Wellness

PTO 5+ weeks

CEU support & tuition reimbursement

Mission-driven culture

Job summary

Empath Health in Ocala, FL is seeking an IT Support Specialist to join our on-site team, providing hands-on technical support for end users and maintaining equipment. You’ll set up devices, troubleshoot issues, and collaborate on IT projects to keep systems running smoothly.

The role emphasizes strong communication, reliable on-site presence, and a service-oriented approach in a mission-driven healthcare environment.

Qualifications

• Associate’s degree required (Bachelor’s preferred) in a related field.
• Strong foundational knowledge of Windows environments, Microsoft Office, and end user hardware (Dell, HP, mobile devices).
• Experience providing hands-on technical support, including remote troubleshooting and help desk support.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Valid Florida driver’s license with reliable transportation to support on-site needs.

Responsibilities

• Provide hands-on technical support for end users, resolving hardware, software, and system issues both remotely and on-site.
• Install, configure, and deploy end user equipment, ensuring systems are set up efficiently and correctly from day one.
• Maintain and track IT equipment inventory, supporting lifecycle management and availability of resources.
• Document issues, resolutions, and trends to improve response times and prevent recurring problems.
• Partner with IT team members to support projects, system upgrades, and ongoing infrastructure initiatives.
• Deliver responsive, service-oriented support while escalating more complex issues when appropriate.

Skills

Windows environments

Microsoft Office

End user hardware

Remote troubleshooting

Help desk support

Communication skills

Education

Associate's degree

Bachelor's degree preferred

Job description

Empath Health is seeking an IT Support Specialist to join our team in an on-site role supporting day-to-day technology needs across the organization.

This position is ideal for someone who enjoys hands‑on troubleshooting, building relationships with end users, and being a reliable resource for technical support. You’ll play a key role in keeping our systems running smoothly, from setting up equipment to resolving issues and supporting ongoing IT initiatives.

If you’re service‑driven, detail‑oriented, and enjoy working in a collaborative environment, this is a great opportunity to make an impact in a mission‑driven healthcare organization.

Location: Ocala, FL (on‑site)

What You’ll Do

• Provide hands‑on technical support for end users, resolving hardware, software, and system issues both remotely and on‑site
• Install, configure, and deploy end user equipment, ensuring systems are set up efficiently and correctly from day one
• Maintain and track IT equipment inventory, supporting lifecycle management and availability of resources
• Document issues, resolutions, and trends to improve response times and prevent recurring problems
• Partner with IT team members to support projects, system upgrades, and ongoing infrastructure initiatives
• Deliver responsive, service‑oriented support while escalating more complex issues when appropriate

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry‑Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission‑driven team dedicated to kindness, compassion, and Full Life Care for All.

What You’ll Need

• Associate’s degree required (Bachelor’s preferred) in a related field
• Strong foundational knowledge of Windows environments, Microsoft Office, and end user hardware (Dell, HP, mobile devices)
• Experience providing hands‑on technical support, including remote troubleshooting and help desk support
• Strong communication skills with the ability to explain technical concepts to non‑technical users
• Valid Florida driver’s license with reliable transportation to support on‑site needs

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not‑for‑profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person-body, mind, and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non‑discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail].

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