EMR Support Engineer – Healthcare IT (Onsite 3x/wk)

Socket.dev; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Oracle Health is seeking a Support Engineer to provide functional and technical support for the Oracle Health EMR suite, serving as the primary contact for customers and ensuring high client satisfaction.

You will troubleshoot issues, collaborate with internal teams, and contribute to knowledge base while participating in after-hours on-call rotations.

The role requires onsite work in Orlando (3 days/week) and eligibility for U.S. government security clearance.

Qualifications

• 3+ years of experience in customer or technical support in IT or healthcare.
• Bachelor’s degree in IT/CS or related field or equivalent experience.
• Experience with troubleshooting, help desk environments, or ticketing systems.
• Ability to work onsite 3 days per week at designated hub locations.
• Ability to obtain required government security clearance.

Responsibilities

• Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows.
• Perform back-end troubleshooting, including capturing logs, querying databases, updating fields, and cycling servers.
• Respond to customer inquiries via phone, email, and messaging platforms.
• Collaborate cross-functionally to escalate and resolve complex or critical issues.
• Document troubleshooting steps, resolutions, and knowledge articles throughout the lifecycle.
• Prioritize workload to meet service levels and client needs.
• Provide guidance to internal stakeholders on escalated customer situations.
• Contribute to a collaborative team environment and share knowledge.
• Participate in after-hours, weekend, and holiday on-call rotations.

Skills

Customer support

Technical support

IT services

Healthcare industry

Education

Bachelor’s degree in IT/CS or related field

Tools

SQL

Ticketing systems

HL7 familiarity

Job description

Oracle Health is seeking a Support Engineer to provide functional and technical support for the Oracle Health EMR suite, serving as the primary contact for customers and ensuring high client satisfaction.

You will troubleshoot issues, collaborate with internal teams, and contribute to knowledge base while participating in after-hours on-call rotations.

The role requires onsite work in Orlando (3 days/week) and eligibility for U.S. government security clearance.