On-Site IT Support Specialist: End-User Tech & Training

Marco, Inc.; Minnesota; On-site; USD 30,000 - 45,000; Full time

Job summary

Marco Technologies in Minnesota seeks an On-Site Support Desk Technician to be the primary on-site contact for a client location. You will deliver hands-on end-user support, educate users through training, maintain accurate records, and help ensure high client satisfaction.

The role blends technical troubleshooting with proactive communication, documentation, and light inventory coordination. You will support MS tools, manage tickets, and represent Marco professionally on site at Annandale,

Qualifications

• Associate degree in technology or equivalent with 2+ years of support experience.
• Certifications: CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals or similar (MTA acceptable).
• Valid Driver's License, proof of insurance, clean driving record.

Responsibilities

• Provide on-site and remote support for end-user devices and applications; escalate per playbooks.
• Educate users via 1:1 help, office hours, and brief workshops on core tools.
• Troubleshoot hardware/software issues and document clearly in the ticketing system.

Skills

Writing skills

Clear communication

Network applications

IT infrastructure

Problem-solving

MS technology

Certifications (e.g., A+, Network+, /M

Education

Associate degree in technology

Tools

Microsoft 365/Teams

Ticketing system

Azure fundamentals

Google IT Support

Job description

Marco Technologies in Minnesota seeks an On-Site Support Desk Technician to be the primary on-site contact for a client location. You will deliver hands-on end-user support, educate users through training, maintain accurate records, and help ensure high client satisfaction.

The role blends technical troubleshooting with proactive communication, documentation, and light inventory coordination. You will support MS tools, manage tickets, and represent Marco professionally on site at Annandale,