Information Technology Support Specialist

Pittsburgh Winsupply - Fire Sprinklers & Fabrication; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

COMPANY NAME is seeking an IT Support Specialist / Site IT Lead in Columbus, OH. The role is on-site and offers a lucrative salary with benefits. You will be the primary on-site IT resource, handling end-user support, AV, AD, and Microsoft 365, while coordinating with the broader tech team.

Ideal candidates have 3-5 years of IT experience, strong Windows/Microsoft tech skills, and excellent communication. This on-site position includes growth opportunities and enterprise-wide IT project exposure.

Qualifications

• 3-5 years of IT support, desktop support, or systems administration experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows environments and Microsoft technologies.
• Working knowledge of Active Directory, Microsoft 365, Entra ID / Azure AD, VMware.
• Networking fundamentals.
• Endpoint hardware and software support.
• Experience supporting AV and conference room technologies is highly desirable.
• Excellent communication and customer service skills.
• Ability to work independently and manage competing priorities.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide day-to-day desktop and end-user support across the site
• Configure, deploy, maintain, and troubleshoot laptops, desktops, printers, scanners, and related hardware
• Diagnose and resolve hardware, software, operating system, and application issues
• Create, modify, and terminate user accounts and computer access
• Support Microsoft 365, Teams, Active Directory, Entra ID, and related technologies
• Assist with backup, restore, and data archiving activities
• Perform regular software updates and patching
• Support conference room and audiovisual technologies, including meeting room systems
• Troubleshoot VPN connectivity and remote access issues
• Coordinate with centralized infrastructure and security teams on escalated issues
• Participate in local and company-wide technology projects and implementations
• Maintain accurate documentation and follow established IT procedures

Skills

Windows environments

Microsoft technologies

Active Directory

Azure AD

VMware

Networking basics

AV/Conferencing support

Customer service

Troubleshooting

Tools

Microsoft 365

Job description

IT Support Specialist / Site IT Lead | Columbus, OH (On-site) | $80,000-$110,000 + Benefits

A growing organization is seeking an experienced IT Support Specialist to act as the primary on-site technology resource for a recently integrated business unit in the Columbus area. This is an excellent opportunity for a hands-on IT professional who enjoys supporting end users, troubleshooting technical issues, and serving as the local face of IT while working closely with a larger corporate technology team.

This position combines help desk support, desktop administration, AV support, user administration, and general IT operations responsibilities in a fast-paced environment.

Responsibilities

• Provide day-to-day desktop and end-user support across the site
• Configure, deploy, maintain, and troubleshoot laptops, desktops, printers, scanners, and related hardware
• Diagnose and resolve hardware, software, operating system, and application issues
• Create, modify, and terminate user accounts and computer access
• Support Microsoft 365, Teams, Active Directory, Entra ID, and related technologies
• Assist with backup, restore, and data archiving activities
• Perform regular software updates and patching
• Support conference room and audiovisual technologies, including meeting room systems
• Troubleshoot VPN connectivity and remote access issues
• Coordinate with centralized infrastructure and security teams on escalated issues
• Participate in local and company-wide technology projects and implementations
• Maintain accurate documentation and follow established IT procedures

Required Experience

• 3-5 years of IT support, desktop support, or systems administration experience
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows environments and Microsoft technologies
• Working knowledge of:
• Active Directory
• Microsoft 365
• Entra ID / Azure AD
• VMware environments
• Networking fundamentals
• Endpoint hardware and software support
• Experience supporting AV and conference room technologies is highly desirable
• Excellent communication and customer service skills
• Ability to work independently and manage competing priorities
• Strong organizational skills and attention to detail

The Successful Candidate Will Be

• Self-sufficient and able to resolve issues with minimal supervision
• Comfortable acting as the primary on-site IT presence
• Personable and approachable with strong end-user communication skills
• Calm under pressure and capable of supporting users at all levels of the organization
• Technically curious and eager to take ownership of local IT operations

Growth Opportunity

This role offers visibility across the business and the opportunity to become a key technology resource for the site. Over time, there may be opportunities to become involved in larger IT initiatives and support broader operational and leadership responsibilities.

If you're a hands-on IT professional looking for a role where you can make an impact, take ownership, and be the go-to resource for a growing operation, we'd love to hear from you.