On-Site IT Support Specialist – Desktop & Network Tech

Volt; Atlanta (GA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Term life

Job summary

Volt is seeking a Desktop Field Services Specialist to diagnose and resolve employee IT issues on desktop, laptop, and network services. You will manage incident tickets, communicate status to users, and maintain professional relationships while deploying Windows 10/11 and peripherals.

The role is full-time with a standard daytime schedule, and compensation is based on experience with health benefits provided.

Qualifications

• Provide desktop, laptop and network assistance to employees with timely resolution or escalation.
• Utilize Remedy Force for incident tracking and status updates to users and management.
• Install, configure and troubleshoot peripherals and Windows 10/11 deployments.

Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee IT problems across desktop, laptop and network services.
• Provide timely resolution or escalate to appropriate technical personnel.
• Update tickets with current status in the ticketing system and maintain user relationships.
• Install and troubleshoot printers, scanners, and other peripherals on the network.
• Image desktops and deploy Windows 10/11.
• Document standard operating procedures and customer service guidelines for remote support.

Skills

Desktop support

Troubleshooting

Customer service

Windows deployment

Communication

Tools

Remedy Force

Job description

Volt is seeking a Desktop Field Services Specialist to diagnose and resolve employee IT issues on desktop, laptop, and network services. You will manage incident tickets, communicate status to users, and maintain professional relationships while deploying Windows 10/11 and peripherals.

The role is full-time with a standard daytime schedule, and compensation is based on experience with health benefits provided.