Desktop Field IT Technician - Windows Upgrades & Support

Volt; Nashville (TN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Term life

Short term disability

AD&D

401(k)

Sick time

Paid leaves

EAP

Job summary

Volt in Nashville, TN is seeking a Desktop Field Services Specialist to diagnose and resolve desktop, laptop, and network issues for local staff and remote users. The role involves imaging, Windows 10/11 upgrades, peripheral setup, and active ticketing updates while delivering strong customer service.

This full-time position offers a Monday–Friday schedule and competitive hourly pay. Benefits include health, dental, vision, life, disability, 401(k) and more.

Responsibilities

• Coordinates, diagnoses and troubleshoots incoming employee IT problems involving desktop, laptop or network services from local personnel or remote access.
• Provides timely resolution or escalation of problems to appropriate technical personnel.
• Provides incident status updates to management and end-users within the ticketing system.
• Supports and maintains effective relationships with users.
• Performs network, local printer and peripheral installation, configuration and troubleshooting.
• Imaging and deployment of desktops; upgrades to Windows 10 & Windows 11.
• Documents SOPs and customer service guidelines for remote IT support.

Job description

Volt in Nashville, TN is seeking a Desktop Field Services Specialist to diagnose and resolve desktop, laptop, and network issues for local staff and remote users. The role involves imaging, Windows 10/11 upgrades, peripheral setup, and active ticketing updates while delivering strong customer service.

This full-time position offers a Monday–Friday schedule and competitive hourly pay. Benefits include health, dental, vision, life, disability, 401(k) and more.