Desktop Field Services Specialist

Volt; Springfield (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Term life insurance

Short term disability

AD&D

401(k)

Sick time

Paid leaves

Employee Assistance Program

Job summary

Volt is seeking a Desktop Field Services Specialist in Springfield, IL to diagnose and resolve desktop, laptop, and network issues for local employees and those using remote access. You will manage incidents in Remedy Force, document procedures, and help deploy Windows 10/11 while maintaining strong user relationships.

The role is full-time with an 8:30am–5:00pm schedule, paying $24.00–$26.00 per hour DOE, and includes benefits such as health, dental, vision, 401(k), and more.

Responsibilities

• Coordinates, diagnoses and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
• Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provides incident status updates to management and end-users within the ticketing system (Remedy Force)
• Supports and maintains effective relationships with users
• Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting.
• Desktop imaging and deployment
• Upgrade workstations to Windows 10 & Windows 11
• Ticketing system documentation and knowledge base article creation
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.

Job description

As a Desktop Field Services Specialist, you will:

• Coordinates, diagnoses and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
• Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provides incident status updates to management and end-users within the ticketing system (Remedy Force)
• Supports and maintains effective relationships with users
• Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting.
• Desktop imaging and deployment
• Upgrade workstations to Windows 10 & Windows 11
• Ticketing system documentation and knowledge base article creation
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.

This is a full-time opportunity.

Schedule: 8:30am to 5pm - Monday to Friday

Pay Rate: $24.00 - $26.00 per hour DOE

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP)

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.

Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [e-mail] or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.