Field Desktop Technician: Windows Upgrades & Imaging

Volt; Springfield (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Term life insurance

Short term disability

AD&D

401(k)

Sick time

Paid leaves

Employee Assistance Program

Job summary

Volt is seeking a Desktop Field Services Specialist in Springfield, IL to diagnose and resolve desktop, laptop, and network issues for local employees and those using remote access. You will manage incidents in Remedy Force, document procedures, and help deploy Windows 10/11 while maintaining strong user relationships.

The role is full-time with an 8:30am–5:00pm schedule, paying $24.00–$26.00 per hour DOE, and includes benefits such as health, dental, vision, 401(k), and more.

Responsibilities

• Coordinates, diagnoses and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
• Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provides incident status updates to management and end-users within the ticketing system (Remedy Force)
• Supports and maintains effective relationships with users
• Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting.
• Desktop imaging and deployment
• Upgrade workstations to Windows 10 & Windows 11
• Ticketing system documentation and knowledge base article creation
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.

Job description

Volt is seeking a Desktop Field Services Specialist in Springfield, IL to diagnose and resolve desktop, laptop, and network issues for local employees and those using remote access. You will manage incidents in Remedy Force, document procedures, and help deploy Windows 10/11 while maintaining strong user relationships.

The role is full-time with an 8:30am–5:00pm schedule, paying $24.00–$26.00 per hour DOE, and includes benefits such as health, dental, vision, 401(k), and more.