On-Site IT Support Specialist — A/V & Microsoft 365

Yeshiva University; New York (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Yeshiva University in New York seeks a Technical Support Specialist to diagnose and resolve end-user issues on-site and remotely. You will provide Tier 1 and Tier 2 support for faculty, staff, and students, including classroom and event technology, desktop hardware/software, and core productivity tools.

Responsibilities include user training, documentation, and ensuring security standards are met. You will also support A/V for meetings and events, manage accounts, and maintain the phone system

Qualifications

• 2+ years hands-on technical support experience (help desk/service desk).
• 2+ years of audio-visual experience at live events.
• Experience with Windows and macOS endpoints and Microsoft 365.

Responsibilities

• Provide Tier 1 and 2 Service Desk support for faculty, staff, and students (virtual and on-site).
• Troubleshoot Microsoft Office/Office 365 and manage access as needed.
• Create, update, and maintain user accounts within directory services.
• Support classroom technology and A/V needs for meetings and events.
• Set up and support A/V equipment across campuses, including after-hours events.
• Maintain VoIP phone system; resolve issues promptly.
• Follow security standards and contribute to KB with best practices.
• Test software/hardware for compatibility and reliability.
• Document incident status in ServiceNow and collaborate with teams.

Skills

Tier 1/2 support

Office 365

A/V support

Windows/macOS

User training

Documentation

Security basics

Incident management

Multi-tasking

Education

Associate’s degree in IT/CS or related

Tools

ServiceNow

Job description

Yeshiva University in New York seeks a Technical Support Specialist to diagnose and resolve end-user issues on-site and remotely. You will provide Tier 1 and Tier 2 support for faculty, staff, and students, including classroom and event technology, desktop hardware/software, and core productivity tools.

Responsibilities include user training, documentation, and ensuring security standards are met. You will also support A/V for meetings and events, manage accounts, and maintain the phone system