Senior Tech & Media Support Specialist

Suffolk University; United States; On-site; USD 62,000 - 104,000; Full time

Job summary

Suffolk University in Boston seeks an experienced IT Support Specialist to respond to and resolve a wide range of technical issues, including software, hardware, AV, and classroom live events. You will diagnose problems, document solutions, and provide remote and on-site support for students and faculty.

The role covers AV operations, scriptable tasks, and training for clients on new tools. Familiarity with security and enterprise applications will be beneficial in handling incidents.

Qualifications

• Experience providing end-user hardware and software support.
• Familiarity with AV/IT procedures for classrooms and events.
• Ability to diagnose software, network, and device issues.

Responsibilities

• Respond to end users and resolve hardware/software problems via diagnosis and troubleshooting.
• Log incidents in the ITS ticketing system and follow up until resolution.
• Provide in-person and remote support for live classrooms, webinars, and streams.
• Support AR/VR Oculus systems and academic applications as needed.
• Manage Virtual Desktop instances and assist with routine system maintenance.
• Document procedures and assist with emergencies by applying ITS protocols.

Job description

Suffolk University in Boston seeks an experienced IT Support Specialist to respond to and resolve a wide range of technical issues, including software, hardware, AV, and classroom live events. You will diagnose problems, document solutions, and provide remote and on-site support for students and faculty.

The role covers AV operations, scriptable tasks, and training for clients on new tools. Familiarity with security and enterprise applications will be beneficial in handling incidents.