On-Site IT Support Intern

Sotheby's Institute of Art; New York (NY); On-site; USD 52,000 - 65,000; Full time

Job summary

Edconic in New York is seeking an IT Support specialist to assist students, faculty and staff with technical issues and classroom technology. You will troubleshoot software, hardware, and web apps, and provide in-person and email support.

Strong communication and teamwork are essential, with on-site work and the ability to build professional relationships across campus. Commitment to diversity and inclusive conduct is valued.

Qualifications

• Strong IT fundamentals and troubleshooting techniques.
• Experience with PC and Mac hardware/software configurations.
• Proficiency in Microsoft 365 and standard productivity software.
• Ability to diagnose issues with web applications and technology.

Responsibilities

• Respond to and resolve technical assistance requests via email, in person, and the Service Desk.
• Diagnose and troubleshoot software, web apps, and desktop hardware.
• Provide setup, maintenance, and troubleshooting for computers and devices.
• Offer classroom support to ensure smooth lessons and presentations.
• Assist students with accessing school systems and learning tools.

Skills

IT troubleshooting

PC & Mac

Microsoft 365

Web apps

Interpersonal skills

Organisational skills

Independent work

Diversity & inclusion

On-site

Job description

Edconic in New York is seeking an IT Support specialist to assist students, faculty and staff with technical issues and classroom technology. You will troubleshoot software, hardware, and web apps, and provide in-person and email support.

Strong communication and teamwork are essential, with on-site work and the ability to build professional relationships across campus. Commitment to diversity and inclusive conduct is valued.