On-Site IT Support Specialist: 365, WMS & Security

Coastal Specialty Forest Products Inc; Bow (NH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) with 4% company match

Company-paid holidays, disability and/

Employee discount on building材料

Job summary

Coastal Specialty Forest Products is seeking an IT Support Specialist to provide first-line technical support on-site in Bow, NH. The role emphasizes Microsoft 365, warehouse systems, and security infrastructure, serving as the main contact for IT requests and ensuring timely resolution.

The ideal candidate has 2–4 years of IT support experience, strong communication, and ability to work in a fast-paced environment. On-site work only; relocation and remote options are not available.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 2–4 years IT support experience.
• Proficiency with Microsoft 365 including SharePoint, OneDrive, and Teams.
• Experience supporting iOS devices.
• Basic networking knowledge — Wi-Fi, DHCP/DNS, Active Directory.
• Experience with VoIP or cloud PBX platforms.
• Experience with printers, scanners, and handheld devices.

Responsibilities

• Deliver first-line technical support to Coastal Forest Products employees.
• Focus on Microsoft 365 technologies, warehouse systems, and security infrastructure.
• Serve as primary contact for support requests with timely resolution and escalation when needed.
• Maintain knowledgebase articles and documentation.
• Support desktops, laptops, desk phones, and iOS devices; troubleshoot network connectivity and security systems.

Skills

Microsoft 365 proficiency

Strong communication

Team player

Ability to work in fast-paced env

Education

Bachelor’s degree or equivalent

Tools

SharePoint

OneDrive

Teams

iOS devices

VoIP/Cloud PBX

Printers/Scanners

DHCP/DNS

Active Directory

Azure AD/Entra ID

Job description

Coastal Specialty Forest Products is seeking an IT Support Specialist to provide first-line technical support on-site in Bow, NH. The role emphasizes Microsoft 365, warehouse systems, and security infrastructure, serving as the main contact for IT requests and ensuring timely resolution.

The ideal candidate has 2–4 years of IT support experience, strong communication, and ability to work in a fast-paced environment. On-site work only; relocation and remote options are not available.