On-Site IT Support Specialist — Windows, Mac & Networking

BCIC Swiss; Indiana (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

BCIC Swiss GmbH is seeking an IT Support Specialist located in Switzerland. This role involves providing first- and second-level support for customer issues, maintaining effective communication regarding issues, and ensuring timely resolution.

Candidates must have several years of IT experience and hold a valid work permit in Switzerland. Fluency in the local language and English is essential for this role. The position offers varied responsibilities in supporting both Windows and macOS environments.

Qualifications

• Must hold a valid work permit in Switzerland.
• Local language & English fluency required.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS.
• Support Apple PC users and troubleshoot macOS.
• Repair desktops, laptops, printers, and peripheral equipment.
• Use diagnostic tools for network connectivity issues.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Tools

Microsoft Office

Cisco Jabber

Job description

BCIC Swiss GmbH is seeking an IT Support Specialist located in Switzerland. This role involves providing first- and second-level support for customer issues, maintaining effective communication regarding issues, and ensuring timely resolution.

Candidates must have several years of IT experience and hold a valid work permit in Switzerland. Fluency in the local language and English is essential for this role. The position offers varied responsibilities in supporting both Windows and macOS environments.