Onsite IT Help Desk Pro – 3-Month Contract

Talanto; Northern (KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Talanto is seeking a Help Desk Specialist to join its IT team on a 3-month on-site contract in Kentucky. You will diagnose and resolve hardware, software, and network issues, respond promptly to queries, and document solutions for future reference.

Must have 3+ years in a Help Desk role with Mac and Windows experience, Google Workspace familiarity, and strong communication skills. Onsite work Monday to Friday, 9am–5pm, supporting corporate devices and labs.

Qualifications

• 3+ years in a Help Desk or IT customer-support role.
• Experience with Mac and Windows platforms.
• Experience with Google Workspace (G Suite).
• Experience with MDM tools (Jamf or Manage Engine preferred).
• Experience with modern ticketing systems (Freshservice preferred).
• Good understanding of computer systems, mobile devices and other tech products.
• Experience with Windows 10/11 and Mac OS 14+.
• Experience onboarding/offboarding users in an enterprise environment.

Responsibilities

• Provide primary support for corporate devices/systems and resolve incidents within SLA guidelines.
• Perform onsite troubleshooting through diagnostic techniques and questions.
• Create and manage user accounts, permissions, and access controls.
• Create step-by-step training material and documentation with screenshots.
• Install and manage lab software and licenses.
• Set up workstations, servers, and other hardware components.
• Record events and resolutions in the ticketing system and follow up.
• Collaborate with Network and System Administrator to maintain solutions.

Skills

Help desk

Mac OS

Windows OS

Google Workspace

MDM

Ticketing

Documentation

Communication

Networking basics

Tools

Freshservice

Jamf

ManageEngine

Job description

Talanto is seeking a Help Desk Specialist to join its IT team on a 3-month on-site contract in Kentucky. You will diagnose and resolve hardware, software, and network issues, respond promptly to queries, and document solutions for future reference.

Must have 3+ years in a Help Desk role with Mac and Windows experience, Google Workspace familiarity, and strong communication skills. Onsite work Monday to Friday, 9am–5pm, supporting corporate devices and labs.