On-Site IT Support Analyst — Manufacturing Ops

Trane Italia; Grand Rapids (MI); On-site; USD 56,000 - 80,000; Full time

Benefits offered by this job

Health insurance

DAY ONE benefits

401K match up to 6% + 2% core

Paid time off for volunteering and par

Job summary

Trane Technologies is seeking an IT Support Analyst to provide onsite IT support for office and manufacturing environments, ensuring performance and service levels. The role focuses on break/fix, network/server support, and collaboration with business partners to implement solutions at a manufacturing plant.

You will work closely with IT teams, attend Gemba walks, and contribute to continuous improvement initiatives, with emphasis on Lean practices and project execution.

Qualifications

• Bachelor’s or Associate’s degree in an IT-related field or equivalent experience.
• Broad technical IT knowledge and awareness of industry trends.
• Proven operational excellence skills, including root cause analysis, risk reduction, and change management.
• Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
• Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
• Proficiency in PC hardware troubleshooting (Dell) and printer desktop/multifunction devices (Xerox, Zebra).
• Project management and business analysis experience.
• Familiarity with manufacturing processes and systems (MES, PLM, ERP).
• Technical acumen, including SQL, data management tools, and Oracle databases.
• Experience with DELMIA Apriso is preferred but not required.
• Excellent business partnering and communication skills.

Responsibilities

• Provide onsite break/fix support for office and manufacturing environments, including PCs, printers, and barcode scanners.
• Perform ongoing operational responsibilities for defined IT solutions.
• Install and operate new and existing PC systems.
• Attend Gemba walks and promote Lean engagement and continuous improvement.
• Execute defined client computing lifecycle processes.
• Assist with support and hands-on activities of network and server infrastructure.
• Troubleshoot and resolve user issues with incident management processes.
• Deploy application technology solutions to locations and users.
• Support project teams to improve IT and business operations.
• Provide user training when necessary.
• Support IT strategy and alignment with the business.
• Act as liaison for downtime and incident management communications.
• Promote standard work processes and application functionality.
• Manage minor IT projects and business analysis tasks.
• IT contact for business requests and information.
• Collaborate to create requirements and process documentation; assist developers with design; monitor testing and implement changes.
• Support IT initiatives across manufacturing sites as needed.
• Follow ticket management procedures and tools.
• Partner between SBU and Enterprise Services initiatives.
• Manage OT asset administration aligned with Cybersecurity strategy.
• Be self-motivated and able to work with limited direction.
• Maintain strong verbal, written, and interpersonal communication skills.
• Demonstrate analytical and problem-solving skills.
• Work in cross-functional teams.
• Provide customer service orientation.
• Prioritize and multitask effectively.
• Business partnering and IT service management.
• Data management and analysis.
• Urgency to resolve issues.
• Project management.
• Remote Support

Skills

IT troubleshooting

Windows OS

Microsoft Office

Project management

Business analysis

SQL / data management

Communication

Root cause analysis

Education

Bachelor's or Associate degree in IT

Tools

DELMIA Apriso

Job description

Trane Technologies is seeking an IT Support Analyst to provide onsite IT support for office and manufacturing environments, ensuring performance and service levels. The role focuses on break/fix, network/server support, and collaboration with business partners to implement solutions at a manufacturing plant.

You will work closely with IT teams, attend Gemba walks, and contribute to continuous improvement initiatives, with emphasis on Lean practices and project execution.