On-Site IT Support Analyst I - Industrial Refinery Desk-side

Airswift; Roxana (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Airswift is seeking an IT Support Analyst I for Roxana, Illinois on-site for a 1-year assignment. This role provides hands-on end-user computing support across an industrial refinery environment, including deskside hardware troubleshooting and device refresh activities.

The successful candidate will work with business stakeholders and infrastructure teams to ensure reliable IT service delivery, strong documentation, and safety-conscious operations, with after-hours support as needed.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of direct experience troubleshooting infrastructure systems and end-user computing environments.
• On-site deskside support for hardware, software and user computing issues.
• Ability to support day-to-day operations and provide occasional after-hours support when required.
• Experience working in an operational or industrial environment with a focus on safety and service continuity.

Responsibilities

• Provide hands-on end-user computing support in an industrial refinery setting.
• Desk-side support for hardware, software, and user computing issues.
• Collaborate with stakeholders and technical teams to maintain reliable IT service delivery.
• Ensure accurate documentation of systems, devices and processes.
• Support day-to-day operations and after-hours coverage when required.

Skills

Resource coordination

Documentation

Communication

Prioritization

Safety awareness

Desktop support

Hardware troubleshooting

Education

High school diploma or GED

Job description

Airswift is seeking an IT Support Analyst I for Roxana, Illinois on-site for a 1-year assignment. This role provides hands-on end-user computing support across an industrial refinery environment, including deskside hardware troubleshooting and device refresh activities.

The successful candidate will work with business stakeholders and infrastructure teams to ensure reliable IT service delivery, strong documentation, and safety-conscious operations, with after-hours support as needed.