On-Site IT Support Analyst — Aerospace Tech

Williams International; Pontiac (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

Williams International, located in Pontiac, MI, is seeking an IT Support Analyst to join our on-site team. The role focuses on resolving Helpdesk requests, troubleshooting software, hardware and OS issues, and deploying new PCs.

You will work 10:00 AM to 7:00 PM, collaborate with department managers, load Windows OS, migrate data, and ensure smooth IT operations for our engineering and support staff. The position requires strong customer service, teamwork, and the ability to lift 50 lbs, with

Qualifications

• High School Diploma or GED is required.
• Strong customer service and communication skills.
• Advanced Windows troubleshooting skills (Windows 7/10).
• Proficiency with MS Office and basic desktop software.
• Ability to lift 50 lbs and work on-site in a team.
• U.S. citizenship and ability to obtain security clearance if required.

Responsibilities

• Own and resolve Helpdesk requests in a timely manner; escalate when needed.
• Troubleshoot software, hardware, and OS issues.
• Perform software installations, configurations, and upgrades.
• Migrate data and configure PCs for new team members.
• Coordinate with managers to gather hardware/software requirements.

Skills

Customer service

Windows troubleshooting

Software installations

Communication

Teamwork

Education

High School Diploma or GED

Job description

Williams International, located in Pontiac, MI, is seeking an IT Support Analyst to join our on-site team. The role focuses on resolving Helpdesk requests, troubleshooting software, hardware and OS issues, and deploying new PCs.

You will work 10:00 AM to 7:00 PM, collaborate with department managers, load Windows OS, migrate data, and ensure smooth IT operations for our engineering and support staff. The position requires strong customer service, teamwork, and the ability to lift 50 lbs, with