IT Support Analyst

Williams International; Pontiac (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

Williams International, located in Pontiac, MI, is seeking an IT Support Analyst to join our on-site team. The role focuses on resolving Helpdesk requests, troubleshooting software, hardware and OS issues, and deploying new PCs.

You will work 10:00 AM to 7:00 PM, collaborate with department managers, load Windows OS, migrate data, and ensure smooth IT operations for our engineering and support staff. The position requires strong customer service, teamwork, and the ability to lift 50 lbs, with

Qualifications

• High School Diploma or GED is required.
• Strong customer service and communication skills.
• Advanced Windows troubleshooting skills (Windows 7/10).
• Proficiency with MS Office and basic desktop software.
• Ability to lift 50 lbs and work on-site in a team.
• U.S. citizenship and ability to obtain security clearance if required.

Responsibilities

• Own and resolve Helpdesk requests in a timely manner; escalate when needed.
• Troubleshoot software, hardware, and OS issues.
• Perform software installations, configurations, and upgrades.
• Migrate data and configure PCs for new team members.
• Coordinate with managers to gather hardware/software requirements.

Skills

Customer service

Windows troubleshooting

Software installations

Communication

Teamwork

Education

High School Diploma or GED

Job description

World Headquarters
Pontiac, MI 48341, USA

Description

Who We Are

Williams International is a privately-owned company that develops and manufactures jet engines for both military and commercial aircraft applications. We are a company of creators who deliver pioneering ideas and technologies that lead the aerospace industry. Our culture fosters creativity, collaboration, and continuous learning to position our team members to inspire each other and provide quality products and supporting services that exceed the expectations of our customers.

The Opportunity

This position is 100% on-site. The shift for this role is 10:00 AM - 7:00 PM.

Williams International has an exciting opportunity for an IT Support Analyst to join our team. The IT Support Analyst will:

• Own and resolve Helpdesk requests in as complete and efficient a manner as possible; escal to third-level technicians when appropriate
• Troubleshoot advanced software, hardware, and operating system issues as required
• Perform software installations, configurations, and upgrades
• Effectively manage user expectations by communicating status and progress throughout the issue resolution process
• Interface with department managers to gather hardware and software requirements for incoming team members
• Load Windows operating system and software onto PCs, configure accordingly, and migrate data before deploying to team members
• Relocate PC hardware when team members are moved on an ad-hoc basis

Qualifications

• High School Diploma or GED is required.
• High level of customer service, communication skills (oral and written), and attention to detail
• Advanced software and operating system (Windows 7 and 10) troubleshooting skills
• Overall knowledge of desktop productivity products: MS Office, Adobe Acrobat, Edge, etc.
• Physical ability to lift 50lbs, walk long distances, and work on one’s feet for extended periods of time
• Ability to work in a team environment and perform efficiently under pressure
• Willing to learn and adaptable with a “can do” attitude
• Responsible for and accountable for product safety and the quality of work, including, as a minimum, all elements defined in the Company’s Quality Policy
• Physical lifting requirements include; ability to lift 50 pounds (4 inches to 25 inches), capable of pushing or pulling a weight of 60 pounds, a grip strength of at least 50 pounds, and be able to reach above the shoulder (65 inches).
• U.S. citizenship is required
• Position requires the ability to obtain a U.S. Government Security Clearance, if needed. Candidates selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. For more information on Security Clearances, please visit: U.S. Department of State .

Additional Information

Williams International is a Drug Free Workplace where all new team members and contractors are subject to pre-employment drug testing for the following controlled substances: marijuana, cocaine, PCP, amphetamines, opioids and alcohol as policy dictates.

Williams International is committed to equal employment opportunities for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, and protected veteran status.
Please view Equal Employment Opportunity Posters provided by OFCCP here .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.