On-Site IT Service Desk Specialist: Windows & Network Support

comptechcomputertechnologies

Charleston (SC)

On-site

USD 42,000 - 62,000

Full time

4 days ago

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Job summary

CompTech Computer Technologies in Charleston, SC seeks an IT Service Desk Specialist - Level I to provide hands-on technical support, deskside and remote assistance, and basic IT infrastructure help for the Defense Health Agency.

The role requires troubleshooting Windows OS, hardware and software, Active Directory user management, and incident documentation in the DHA ticketing system; strong communication and customer service are essential.

Qualifications

Two (2) years of progressive experience in IT technical support.
Experience providing IT service desk, desktop support, technical support, or related IT services.
Hands-on experience troubleshooting Windows operating systems, computer hardware, software applications, and peripheral devices.
Working knowledge of Active Directory, including user account administration, permissions, and group management.
Familiarity with IT ticketing systems, incident management, and technical escalation procedures.
Understanding of basic networking concepts, including TCP/IP, LAN/WAN connectivity, and wireless networking.
Familiarity with software installation, operating system updates, and routine system maintenance.
Ability to diagnose technical problems, document solutions, and communicate effectively with end users.
Strong organizational, customer service, and problem-solving skills.

Responsibilities

Serve as primary contact for end users, providing technical assistance via telephone, in person, and remote support.
Diagnose, troubleshoot, and resolve hardware, software, operating system, and peripheral issues.
Monitor, prioritize, document, and resolve incidents and service requests using the DHA-designated ticketing system.
Provide deskside and remote technical support for Windows workstations, applications, network connectivity, and peripheral devices.
Install, configure, upgrade, and maintain authorized computer hardware and software.
Perform system setup, equipment staging, deployment, testing, and documentation.
Troubleshoot basic LAN, WAN, and wireless connectivity issues.
Escalate complex technical problems to appropriate support teams while maintaining accurate ticket documentation.
Communicate technical information clearly and professionally to end users.
Assist with installation, configuration, maintenance, and troubleshooting of Windows-based systems and related IT equipment.
Support routine system updates, software installations, and basic security maintenance.
Troubleshoot hardware, software, and connectivity issues, escalating complex problems as needed.
Maintain accurate technical documentation and collaborate with IT teams to ensure efficient system operations.
Provide technical support for telecommunications, audiovisual, and video teleconferencing (VTC) equipment.
Install, maintain, and troubleshoot voice/data cabling, network connectivity, and related devices.
Coordinate with other technical support teams to resolve escalated incidents.
Document all service requests, incidents, troubleshooting activities, and resolutions within the DHA ticketing system.
Monitor assigned tickets and ensure timely resolution in accordance with SLAs.
Communicate scheduled maintenance activities, service interruptions, and unexpected network outages to affected users.