IT Service Desk Specialist – Secret Clearance (Pensacola)

CompTech Computer Technologies; Pensacola (FL); Sur place; USD 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health & Welfare

PTO

401(k)

Résumé du poste

CompTech Computer Technologies is seeking an IT Service Desk Specialist – Level I to provide first-line support for DHA-related hardware and software. This Pensacola, FL on-site role demands strong customer service, hands-on troubleshooting, and precise incident documentation.

A Secret clearance is required to engage with DHA environments. The ideal candidate has 2+ years in IT support, experience with standard ticketing systems, and the ability to clearly communicate resolutions to users with

Qualifications

• Two years of progressive IT support experience.
• Experience troubleshooting client-level hardware and software issues.
• Familiarity with logging and tracking requests in a ticketing system.

Responsabilités

• Serve as first point of contact for technical issues.
• Troubleshoot, diagnose, and resolve problems per procedures.
• Provide Tier I support for workstations, apps, and access.
• Document incidents and service requests in the ticketing system.
• Escalate unresolved issues to higher tiers as needed.
• Communicate status and next steps to customers.

Connaissances

Customer service

Troubleshooting

Ticketing system

Communication

Documentation

Formation

AA / AAS or qualifying military training

Outils

Ticketing system

Description du poste

CompTech Computer Technologies is seeking an IT Service Desk Specialist – Level I to provide first-line support for DHA-related hardware and software. This Pensacola, FL on-site role demands strong customer service, hands-on troubleshooting, and precise incident documentation.

A Secret clearance is required to engage with DHA environments. The ideal candidate has 2+ years in IT support, experience with standard ticketing systems, and the ability to clearly communicate resolutions to users with