IT Service Desk Specialist - DoD IT Support (On-Site)

CompTech Computer Technologies

Charleston (SC)

On-site

USD 31,000 - 44,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health insurance options

Paid time off (PTO)

401(k) plan

Job summary

CompTech Computer Technologies seeks an IT Service Desk Specialist – Level I to deliver hands-on support at Joint Base Charleston, S.C. The role covers desktop administration, Windows troubleshooting, and infrastructure maintenance for the Defense Health Agency (DHA).

The ideal candidate has 2+ years in IT support, familiarity with Active Directory, and experience with ticketing systems. On-site duties, DoD clearance, and health/welfare benefits accompany the position.

Qualifications

Two years of progressive IT support experience (help desk, service desk, or desktop support).
Hands-on experience troubleshooting Windows OS, hardware, software, and peripherals.
Familiarity with Active Directory user administration, permissions, and group management.
Familiarity with IT ticketing systems and incident management.

Responsibilities

Serve as the primary point of contact for end users via phone, in person, or remote support.
Diagnose, troubleshoot, and resolve hardware, software, OS, and peripheral issues.
Monitor and document incidents in the DHA ticketing system and ensure timely resolution.
Provide deskside and remote support for Windows workstations, network connectivity, and devices.